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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16595 reviews)

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4.95

Based on 16,595 reviews, last reviewed 10th May 2026

90450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change helps in difficult situations and times . Step Change helps in difficult situations and times . Fantastic company. Great customer service.. Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16595)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step Change Is Free, Easy, Informative

Any one in financial difficulty should contact Step Change. It is free, knowledgeable and so easy. They consolidate your debts and give you one payment. On their end they contact your debtors and tell them to contact Step Change in future. If you receive any further letters from then you contact Step Change. I also was told that one debt were sending debt recovery teams to my home and Step Change helped to avoid that happening. As I said it is completely free and easy to do. It takes time to pay off the debts but I’m only paying the debt. Step Change stopped the debt being increased with interest. I would’t go with anyone else. Reviewed on: 6th May 2026

I was sinking in a sea of debt ,...

Before I chose to resolve my debts with Stepchange, I felt like I was sinking in a sea of debt. Also, people seem to have a problem with the word “debt” , it’s almost like you’ve committed a crime. However, it is not like that at all with Stepchange, you’re not single out, you don’t feel stigmatised, you’re just provided the help you need to straighten up your finances. It’s easy to get started , just a click away, it can all be done online. My anxiety has reduced so much around money since being with Stepchange. Reviewed on: 6th May 2026

Supportive, clear and tailored to my situation

StepChange helped me through a very challenging time with professionalism, clarity and genuine care. They explained everything in a way that was easy to understand and worked with me to find a solution that suited my situation. I always felt supported and respected, and I still feel that ongoing support today. It has made a real difference to my confidence and peace of mind. Reviewed on: 6th May 2026

From day one Step Change have been there every step...

From day one Step Change have been there every step of the way. They walked me through all options available to us and we selected one that worked for us. If I have any questions they are always there, either in the end of the phone or by e-mail. Reviewed on: 6th May 2026

Step change sorted everything for me and gave me pea...

Step change sorted everything for me and gave me peace of mind Reviewed on: 6th May 2026

I was at a point where I didn’t think I could get th...

I was at a point where I didn’t think I could get through this, but I have just over a year left. Super helpful, and straightforward. Highly recommend Reviewed on: 6th May 2026

All advisers are polite and deal your problems effec...

All advisers are polite and deal your problems effectively Reviewed on: 6th May 2026

This has been a smooth and excellent service from th...

This has been a smooth and excellent service from the start Reviewed on: 6th May 2026

Best service ever!

Since day one I have received a brilliant service. When I struggled with updating my outgoings, one phone call and the agent was able to assist. I had to request a short payment break and they were really understanding and helpful. Their service is second to none and they are extremely emphatic. Reviewed on: 6th May 2026

Very helpful

Very helpful. I couldn't have managed my debts so well without them. I recieved all the information I needed. and the people I spoke to were friendly and practical. Definitely reccommended! Reviewed on: 6th May 2026

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