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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18081 reviews)

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4.92

Based on 18,081 reviews, last reviewed 28th May 2026

161600% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great that I came to know about StepChange when I wa... Great that I came to know about StepChange when I was going through financial difficulties. Staff were kind, understanding, polite and supportive in r... Read more Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18081)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent customer service

Since I joined step Change I don’t have stress anymore. I receive my statement and update of my Debts every time. I thank Step change team for being there. Reviewed on: 4th September 2021

Life changing

Step change has changed my life around . I have been in debt for a while and would have panic attacks and could not sleep due to the worry . I got InTouch with step change and after a lengthy chat going through what I can afford I can now pay back my debts at an affordable amount each month . The stress has been a weight lifted of my shoulders . My credit score is also improving . So a massive thankyou for your help step change . There is light at the end of the tunnel . Reviewed on: 4th September 2021

Step change has helped me through some harrowing financial trails. Professional and absolutely brilliant.

I was widowed eight years ago and inherited some joint name and business debts. I also went to university to retrain as a nurse. This all resulted in overwhelming debt problems which thanks to Step change are almost behind me. Reviewed on: 4th September 2021

Customer centered

The customer not the debt ...is at the centre of Step Change....it trusts, guides and supports you to make the changes you need to make to take the steps towards debt freedom.... Reviewed on: 4th September 2021

A very dependable debt advice and management organisation

I have been with StepChange since 2012 on a debt management plan which has helped me tremendously to put my life back on track. Reviewed on: 4th September 2021

Excellent service

I was at a all time low heavily in debt until I contacted step change and over the last few years have a structured repayment plan and understanding debt much more thank you step change Reviewed on: 4th September 2021

Great advisers, help guidance and support

Great help to me and my kids would still be struggling if it weren’t for the help and advice I received Reviewed on: 4th September 2021

They really helped me feel less scared they kept the companies off my back and were supportive when I couldn't pay , thankyou all the lovely people at stepchange

Lovely staff at stepchange helped me loads , thankyou Reviewed on: 4th September 2021

Helped me get straight

I lost my job and was saddled with crippling debt and aggressive debt collection agencies, step change handled everything and I am on my way to being debt free. Reviewed on: 4th September 2021

Understanding and helpful

Whilst no one wishes to be in a position whereby we need the assistance of a DMP, the staff at Stepchange make it a considerably more pleasant experience than one may think. They are thoughtful, understanding and make you feel like they are genuinely on your side. That support alone is worth more than money. Reviewed on: 4th September 2021

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