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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

AMAZING SERVICE!!

This company is a life saver!! They make everything really easy for people who are in financial difficulties and their staff are all friendly, helpful and professional. An excellent and much needed organisation these days. Reviewed on: 28th July 2022

Definitely recommend

StepChange helped me resolve the crisis in my finances and allowed me the space to pay back my debts at an amount I could afford over a timeframe that is manageable. Definitely recommend. Reviewed on: 28th July 2022

A life saver

For several years Step Change have supported me and helped me to budget while reducing my debt. I dread to think of how I would have coped without them. Reviewed on: 28th July 2022

Always there to help

Can’t praise the service enough. Being in debt and struggling torments your life and is a constant worry, Step Change have really helped ease that trouble and can’t be thanked enough. Reviewed on: 28th July 2022

Excellent Advice and Service

Stepchange have been so supportive of me during my time with them. They provide excellent advice and take the time to help and talk you through any concerns you have. They helped me immensely and I am so thankful that I contacted them. Reviewed on: 28th July 2022

Fantastic

Everything about Stepchange is fantastic. They saved my life. Reviewed on: 28th July 2022

Help!

A helping hand up when you fall on hard times Reviewed on: 28th July 2022

Brilliant for putting your mind at ease

I was embarrassed initially by having to contact StepChange but I realised I couldn't go on with my then financial position. They immediately put my mind at rest and helped massively. Can't thank these guys enough. Once I have finished I hope I never have to use them again, but if I needed to, they would be my first point of contact. Reviewed on: 28th July 2022

Simply the best

Was struggling so I turned to step change they were non judgemental extremely helpful so friendly and very understanding they are the best good luck and thank you all so much for your help and support Reviewed on: 28th July 2022

Outstanding Support

Couldn’t recommend this service highly enough. Caring, compassionate staff and excellent services on offer. Reviewed on: 28th July 2022

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