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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Amazing help from StepChange.

Amazing help from StepChange. After years of struggling, they’ve simplified everything without any judgement and helped me get back on track. Reviewed on: 27th May 2026

I struggle with anxiety and I felt at ease going thr...

I struggle with anxiety and I felt at ease going through the process Reviewed on: 27th May 2026

Very helpful and understanding.

Very helpful and understanding. They talked me through all my options made me feel alot calmer about my situation Reviewed on: 27th May 2026

Absolutely brilliant x

When i contacted Stepchange, I was so nervous and ashamed. The lady who I spoke to was amazing. I wasn't judged by my lack of money management. She was so understanding, helpful, professional and finally able to help. We went through every single income and outcome, came to a very reasonable payment. I immediately felt the weight lift from my shoulders. Best move i ever made. Reviewed on: 27th May 2026

I was in a bit of a hole and stepcharge took charge...

I was in a bit of a hole and stepcharge took charge and sorted every thing for me I only have 4or 5 years left and I will be dept free thank you for all the help Reviewed on: 27th May 2026

Early days but stepchange providing great support -...

Early days but stepchange providing great support - wish they could respond to emails etc a bit quicker Reviewed on: 27th May 2026

Poor Communications

Impossible to make contact on the phone. No email service available. Reviewed on: 27th May 2026

Stepchange help change lives

Step change are helping me take control and repay my debts Reviewed on: 27th May 2026

Tunnel of LIGHT

After being unwell and then unemployed long term things looked grim ! Stepchange basically sorted everything for me. The worry stopped they kept and continue to update me. Reviewed on: 27th May 2026

Straightforward process and supports realistic finan...

Straightforward process and supports realistic financial goals, that won’t leave you feeling pressured or overwhelmed. Reviewed on: 27th May 2026

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