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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

the best

very helpful and polite the best experience ever thank you Reviewed on: 5th September 2021

a full and valid life

It’s helped me to organise my finances and take responsibility but most of all to live a full and valid life Reviewed on: 5th September 2021

Brilliant.

Stepchange have helped me so much,after my ex husband left me in a lot of debt, They set up my plan and it's been running smoothly ever since.l know they are at the end of the phone if I need them. Reviewed on: 5th September 2021

Perfect

In times of trouble. Worry and uncertainty they helped so much. Thank you Reviewed on: 5th September 2021

Patient, informative and understanding

My debts had spiralled out of control and the interest was just Pilling on. Step change took their time, first phone call was over an hour long, spanned two advisors as one had finished their shift, yet she did most of it and handed me to her colleague after bringing him upto speed. I got honest advise and was never judged. They made a difficult process easy and gave lots of advise. They can be life savers. Their help gave me hope and improved the quality of my life. Reviewed on: 5th September 2021

Debt Help

So helpful and I don’t know what I would have done with them. Reviewed on: 5th September 2021

Excellent service

Great customer service , and excellent help with debts Reviewed on: 5th September 2021

Excellent

Thanks to StepChange I managed my depth through COVID. I’m Very grateful to the staff who are always very helpful Reviewed on: 5th September 2021

lets all be happy

the best charity to keep the consumer happy and the creditor the good thing for the consumer is your debts are being reduced Reviewed on: 5th September 2021

Amazing Company

I had gotten myself into a real mess financially. The people at StepChange were so helpful & made me realise that it didn’t have to be that bad. They did & do a lot of work on my behalf for which I will forever be grateful Reviewed on: 5th September 2021

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