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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

StepChange has been a godsend

StepChange has been a godsend for myself. I was unfairly dismissed from my job and an error with HR regarding my last wage meant I literally had 10p to my name. My credit score dramatically decreased as I was unable to pay my bills. StepChange allowed me to start repaying my debt with a token payment plan and when I successfully appealed my dismissal, I was reinstated with my job which has enabled me to start paying the remainder of my debt using a Debt Management Plan. Since, I have seen my credit score increase and overall debt to income ratio improve, I finally feel I will be able to start saving for my first mortgage in the next few years- something I never thought I would be able to achieve. StepChange have been flexible in meering my needs whilst being completely non-judgemental on my situation. I would highly recommend their service to anyone who has unfortunately been in a similar situation to myself. Reviewed on: 5th September 2021

Amazing team

Stepchange have saved my life and are an amazing team, customer service is fantastic, the service and support is amazing and they provide excellent advice Reviewed on: 5th September 2021

Step Change, saved my life!

Step Changed, helped me to turn my life around and saved my life..literally. I no longer fear the postman or everytime my phone rings, I have taken control of my payments. Step Change has saved my life! Reviewed on: 5th September 2021

Professional advice

From start to near finish the Step Chnage team have been vital in our road to recovery. Impartial and professional from the very first phone call. Reviewed on: 5th September 2021

Excellent service

Helpful straightforward advice, very helpful at a stressful time. Would recommend Reviewed on: 5th September 2021

Always there helpful

Really helped me through a difficult time, and continues to help. Reviewed on: 5th September 2021

Great help in getting my debts paid

Stepchange have set up a repayment plan for my debts which suits me and my creditors.I would highly recommend them for assistance in dealing with debt. Reviewed on: 4th September 2021

Friendly, professional

Step change have been a life saver iv had a really bad time and they have been professional understanding and really supportive they know there stuff . Reviewed on: 4th September 2021

Very efficient, professional and helpful.

Can always be counted for, gives professional and practical advice whilst maintaining confidentiality, respect and understanding. Reviewed on: 4th September 2021

Peace of mind

I have been with StepChange since 2008 and during that time it has provided me with peace of mind, security of knowing my debts were being managed and satisfaction of knowing I was paying off my debts instead of going down the bankruptcy route. StepChange has ensured I maintained the ability to carry this out which undoubtedly has made the difference between me maintaining my program or possibly not. Really pleased with StepChange. Reviewed on: 4th September 2021

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