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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very supportive and understanding

The team always there when you need them. Ready to listen to you always Reviewed on: 4th September 2021

No more stress

The best thing i did step change helped us and always friendly careing staff Reviewed on: 4th September 2021

Caring, professional, and attentive.

Quite simply, I called tbem; explained my situation, and they took control. Excellent service. Reviewed on: 4th September 2021

Supportive

I have never been made to feel bad about the situation i got myself into and have always been treated with empathy and in a professional way as regards to my debt and options available. I cannot thank everyone I have spoken to on the phone enough. My debt issues came to a head when I was diagnosed with cancer and going through Stepchange gave me an enormous sense of relief. I only wish I had been courageous enough to do something about it earlier. Although not out of the woods yet I am amazed how much I have paid back already so I would definitely recommend Stepchange to others going through difficult times. Reviewed on: 4th September 2021

Awesome benefits

Life has improved since meeting Step Change Reviewed on: 4th September 2021

Great service

Have provided me with a great service and helped to massively improve me mental state with quick efficient advice Reviewed on: 4th September 2021

New lease of life

I cannot recommend them highly enough. I simply did not know where to turn, constant letters, phone calls and sleepless nights. Very very helpful, judgement free and am sorted and back in control of my life and finances Reviewed on: 4th September 2021

Changed my life

Extreamly helpful & helped us get back on track & in control of our finances, very friendly Reviewed on: 4th September 2021

Step Change are top banana

I couldn't eat couldn't sleep I was in deep. Then got in touch with Step Change and they turned my life around. Reviewed on: 4th September 2021

Excellent service

We have been with Stepchange for 3 years and have found them to be excellent. We have been well informed all the way through these years with e-mails and updates. So very pleased with the service Reviewed on: 4th September 2021

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