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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and take the stress away

They have been very helpful for the past few years and it keeps my financial debt stress away. I'm closer to being debt free. Reviewed on: 4th September 2021

Best support and guidance

Excellent service and support. I was completely lost and had no idea how to navigate being in debt. stepchange not only supported me but help me finally plan and pay my way out of debt and into financial freedom Reviewed on: 4th September 2021

Life saving

I had a school friend who got into debt over his head back in the early 90s and sadly took his life leaving behind a young family. Things can seem pretty hopeless and dark when this happens to you out of the blue. Know that StepChange is there to give you a helping hand and that helping hand saves lives. Reviewed on: 4th September 2021

So understanding and really helpful

I am repaying back a lot of creditors through step change. They are great, worked everything out for me, went through all my debts, I am now on my way to paying them back at a rate I can afford Reviewed on: 4th September 2021

They changed my life

I was i big troubles because of my decisions, they helped me to fix my mistakes Reviewed on: 4th September 2021

Excellent service help with the stress of debt

Step change help take pressure off your debts and understand your requirements Reviewed on: 4th September 2021

Truly Helpful

I had hit an all time low in debt. StepChange helped me understand my problem without making me feel embarrassed by what I had done. I am nearly finished and if anyone was in the same position as I found myself I would definitely tell them to speak to StepChange. Reviewed on: 4th September 2021

They saved my life.

I was overwhelmed, in debt and desperate. They calmed me down and showed me that I wasn’t alone and would be able to manage my situation. Reviewed on: 4th September 2021

Fantastic

I can not recommend step change enough they have changed my life. Helpful kind job judgemental help and advise took all the stress and pressure away and taught me how to make changes and get back on track. Reviewed on: 4th September 2021

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