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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

The organisation that gives me rest of mind

Simple and easy log in Constructive advice Experience staffs Reviewed on: 4th September 2021

very helpful took stress a out of an awful situation

they sorted everything out for me Reviewed on: 4th September 2021

Helped with control and plan

Step change have been reassuring and helped us plan in difficult times to end our debt and manage the payments. We still have a way to go but we can see an end in sight and can plan for the future now thanks to all the team. Reviewed on: 4th September 2021

MRS JANE GINHAM

From the very beginning our experience has been very comforting, professional and stress free. That is why we recommend STEP CHANGE to all and they are FANTASTIC!! Thank you very much. Reviewed on: 4th September 2021

Amazing help

Step change has been a great help to me at a time of real need! Staff are brilliant and service is impeccable Reviewed on: 4th September 2021

life saving

Efficient understanding and excellent at what they do Reviewed on: 4th September 2021

Realistic and non judgemental

I came to Stepchange following a change of DMP provider. Stepchange are free of charge, meaning every penny you can afford goes directly and completely to clearing your debts, not to lining the pockets of the provider. Reviewed on: 4th September 2021

Step change review

Very helpful company did everything with sympathy and help. I would highly recommend this debt charity Reviewed on: 4th September 2021

Step Change are the best out there for debt management

Whole process has been easy and smooth, the way theyve handeled the sotuation with my creditors and agreed on plan, to dealing and making payments has been smooth easy and quick. The way there system is design is also an easy way its not something that puts peoplw off Reviewed on: 4th September 2021

Piece of mind

Stepchange were with me at the start and all the way through with my debt management to date. I was totally distraught when I found myself in debt and unable to find a solution. The advisors told me not to worry and advised me on the best way forward. They are always in touch and I am so glad I took there advice and had them thus far. Stepchange are the best. I am delighted to vote for them. Reviewed on: 4th September 2021

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