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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Very easy service to use.

Very helpful staff. Always happy to listen and help in any way they can. Reviewed on: 4th September 2021

Zero pressure zero judgment

This company is amazing, after the shame of racking up over 20k worth of debt we didn't know where to turn, but after contacting stepchange they contacted all our creditors and have been paying a mangable month payment for 6 years now, and even in the yearly review when I have worked out I can pay more they have always double checked to make sure I'm not short changing myself. Really can not thank them enough Reviewed on: 4th September 2021

Reliable

Quick and reliable company and the forms you fill out make it easy to get everything sorted fast Reviewed on: 4th September 2021

Staff Dependant

Like all organisations, Stepchange is only as good as its staff. In our experience, some annual reviews have been a pleasure with the staff member being sympathetic and helpful. On other occasions, the staff member has given the impression of being disinterested, one, to the point of being derisory that we were in a bad financial situation due to circumstances outside of our control. We understand that there are people who will deliberately get into a financial mess by refusing to pay their debts but that does not mean we should all be put into that category. Stepchange provides a vital service to those in financial difficulty and for that they have our vote, but, staff must be made aware that clients deserve a sympathetic ear unless they prove otherwise. Reviewed on: 4th September 2021

Saved my life

Stepchange literally saved my life !! I was at my wits end, they are amazing people who really are there to help you and guide you. They really deserve to win this award. Reviewed on: 4th September 2021

Compassionate

They helped and continue to help me. They’re extremely helpful and patient. There’s no judgment from them. They’re great!! Reviewed on: 4th September 2021

Excellent

This service is amazing they are so helpfull, and take all your worries away. They offer amazing advice and support. I would recommend this to anybody who is having financial troubles. Reviewed on: 4th September 2021

Amazing

Stepchange are an amazing company their employees are very professional, reassuring and help in every way they can when you are in one of hardest situations in life they help you plan and move forward to a better life and helping you move closer to being debt free. Reviewed on: 4th September 2021

Understanding, helpful, efficient

Every interaction I've had with StepChange has ended with an outcome I've been more than pleased with. More than that, their team are always very patient and understanding in relating to your situation. Reviewed on: 4th September 2021

S A

Fantastic help on the end of the phone, very professional Reviewed on: 4th September 2021

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