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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Absolute life savers

I was struggling with debt and and didn't know where to turn until I found step change Reviewed on: 18th June 2021

Have been so good to & for me. Thank you all so very much.

Been great.cannot fault them in anyway. Reviewed on: 18th June 2021

They have given me confidence to carry on my life.

Stepchange led me through a tough time and brought me through. Reviewed on: 18th June 2021

Outstanding throughout

The service is absolutely amazing, clear and concise easy to follow instructions throughout and nothing is too much trouble. There is always someone on hand to offer guidance if required and reassurance. I was completely at ease talking about my financial situation and cannot believe the services are free and that this is a charity, I recommend this service to anyone I know is struggling with crippling debts. Reviewed on: 18th June 2021

My experience with stepchange

Going to stepchange was a life saver constantly falling behind in my payments not having enough money for everything just going round and round like a roller coaster could not see the woods from the trees. Until I got in touch with step change. Very supportive listening tome giving information not feeling any pressure they reassured me taking this headache from me and dealing with all my creditors and dealing with all the financial responsibilities they took this off me. I can at long last breath knowing my debts are being managed. Would like to say a big huge thankyou to stepchange for changing my financial situation. Reviewed on: 18th June 2021

Hope

From stressful thinking of how to cope with debt to the road to freedom. Reviewed on: 18th June 2021

Supportive

Friendly, empathic, sympathetic, caring just a few of the words to describe the service and its staff. Worried, scared, frightened then these emotions will disappear after speaking with staff at Stepchange Reviewed on: 18th June 2021

Brilliant

Helpful understanding and guided me thru some very difficult situations the last few years Reviewed on: 18th June 2021

Real help, when you really need it

After getting into serious debt, StepChange were brilliant, they stopped us stressing out, contacted creditors to arrange everything and helped us work out what we could afford to pay back and the best way to go about it Absolutely would recommend Reviewed on: 18th June 2021

The best company that changed my life. Thank you

I can't express to you how I feel you are amazing Reviewed on: 18th June 2021

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