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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Going to Stepchange was the best decision I have eve...

Going to Stepchange was the best decision I have ever made..They have really taken all the worry out of my life! Reviewed on: 25th May 2025

I really don't know where I'd be without them.

I found Step Change to be great! They helped me deal with my debts, sort all the paperwork out, etc. Great service all round. I really don't know where I'd be without them. Thank you, Step Change. Reviewed on: 25th May 2025

We have had a plan in place for a number of years an...

We have had a plan in place for a number of years and have always found StepChange to be very supportive and helpful. Reviewed on: 25th May 2025

Stepchange made me feel I could breathe again.

Stepchange made me feel I could breathe again. Their non judgmental approach helped me feel recognised and worthwhile. I am now feel empowered to tackle the financial challenges in my life and can see a light at the end of what was for me a dark tunnel. Reviewed on: 25th May 2025

Step a change helped me in the worst moment of my life.

Step a change helped me in the worst moment of my life. Now I'm almost debt free and that is all Dow to them. Reviewed on: 25th May 2025

Would highly recommend

I have been with StepChange for over two years now and it has been incredibly helpful with reducing my debts. The process of setting up a debt management plan, and keeping this under review, has been so simple and the customer service is always excellent. I would highly recommend StepChange to anyone needing support with their debt management. Reviewed on: 25th May 2025

Step change are thorough and help all debt crisis is...

Step change are thorough and help all debt crisis issues Reviewed on: 25th May 2025

Stepchangechanghedmylife in more ways than I thought...

Stepchangechanghedmylife in more ways than I thought possible thank you Reviewed on: 25th May 2025

Lovely people.

Lovely people. Always put mind to rest. Non judgemental, friendly and knowledgeable. Reviewed on: 25th May 2025

Great assistance all the way!

Great assistance all the way! Supportive and always there to find best solution for my circumstances! Highly recommended! Reviewed on: 25th May 2025

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