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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

DMP

Step change relived whit the stress from creditors Reviewed on: 4th September 2021

Huge help

I had cause to contact StepChange when my debts became in my mind insurmountable, I only wish I had contacted them sooner. There was no judgement, no embarrassment and simply support and real world advice. I have now cleared about a third of my total debt and am working towards my debt free date with a lot less stress and anxiety which has helped my day to day life, anxiety and general happiness. Reviewed on: 4th September 2021

Help me get my life back on track

Taking the stress away from being in debt whilst dealing with recovery from alcohol addiction. Allowing me to take time from working and spend time on my recovery. Very grateful Reviewed on: 4th September 2021

Pain free debt help

Friendly and easy to use service to help pay off debts Reviewed on: 4th September 2021

Profesional

Professional,very nice consultants who help you when you are your worst and they gave me peace from all my worries Reviewed on: 4th September 2021

Thank you Step Change

My husband left leaving me in witb debt I didnt even know about. Was adviced to contact Step Change who arrange a payment plan. Relief is my feeling Reviewed on: 4th September 2021

Supportive Experience.

I have found StepChange to be very supportive,informative and efficient in dealing in debt which can be such a traumatic and uncomfortable experience! Reviewed on: 4th September 2021

Outstanding

Amazing people. And organisation. Reviewed on: 4th September 2021

Pressure Relief!

Stepchange we’re able to help me by giving me information I didn’t know, to create a fair budget so I could maintain a decent standard of life whilst paying off my debt and to mediate between myself and the banks. Reviewed on: 4th September 2021

Extremely Helpful

Helped me to get a grip on a very bad situation. Now my creditors are being paid and we can now plan for the future. These guys are simply amazing! Reviewed on: 4th September 2021

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