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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18630 reviews)

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4.92

Based on 18,630 reviews, last reviewed 16th Jun 2026

187850% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Wonderful Customer Support When talking to staff at Step Change I have ALWAYS found them all to be extremely helpful, compassionate, & very understanding. Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18630)

Simply the best

Helped me out of a horrible situation I'd got myself in to ,and guided me every step of the way, carnt thank them enough. Reviewed on: 4th September 2021

Life changing

Using Step Change has saved us so much pain when money situations got on top of us, very helpful and easy to use. Every single employee / volunteer I’ve ever spoke to has been so helpful particularly through the pandemic. Thank you for everything! Reviewed on: 4th September 2021

Brilliant people.

Getting intouch with StepChange was the best thing I have ever done. Reviewed on: 4th September 2021

Step Change

I had Covid -19 and was on Hospital for 8 days.I was also on dept and could not work during that bad Tim that I was going through. Step Change helped me get all my debts sorted out. I know this will take a while to pay off, but they have been brilliant in helping me with the advice that they have given. Reviewed on: 4th September 2021

Helpful,friendly, fantastic

Previously we were with another company,told we would be clear about 6years ,never missed a payment but after 9years were told it would be another 9 years .so I rang step change they told me 2more years,then clear . At last a finishing date . Now we can see a light at the end of the tunnel . Thank you all . Reviewed on: 4th September 2021

Excellent

Stwpchange are very helpful and efficient. Everyone I spoke to was very good and clearly knew what they were doing. Reviewed on: 4th September 2021

Peace of mind

Set up a DMP two years ago. Now I don’t have any creditors hounding me for money. I simply pay Stepchange each month and they decide the amount between my creditors and take away the worry and stress for me. Would highly recommend if your struggling and need relief from your worries. I didn’t know who to turn to and I buried my head in the sand for years and had dent from two previous relationships. I am now just about half way to being debt free and financially healthy without credit controlling my life. Thanks Stepchange. Reviewed on: 4th September 2021

Life Savers

From the start were clear, knowledgeable and reassuring. They have continued to be so. Reviewed on: 4th September 2021

Honest help

Help when you need it,sorted finances for me not creditors, Brilliant service. Reviewed on: 4th September 2021

Excellent company

Excellent company always ready to help and never judge you you. Reviewed on: 4th September 2021

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