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StepChange: Debt Management reviews

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4.95
Based on 13,387 reviews, last reviewed 25th May 2025
213300% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Lifted the weight off my shoulders I was at my whits end, anxious and depressed about my debts, I spoke to Step Change and went through everything with me, sorted out an affordable mont... Read more Reviewed on: 25th May 2025
Amanda Harrison's avatar
Amanda Harrison

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025
Steven 's avatar
Steven
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13387)

Excellent help from staff

5
Always feel less anxious when talking to staff Reviewed on: 8th July 2020
Raymond 's avatar
Raymond

Paul & Jenny Clover review

5
Stepchange has been so helpful during our recent financial difficulties. They have managed our budget so effectively. We are very grateful for their help and guidance. Reviewed on: 8th July 2020
Paul & Jenny Clover's avatar
Paul & Jenny Clover

Such a weight off my mind

5
I approached stepchange when I really realised my debts were out of control. My first initial chat with regards to my options was so friendly and reassuring. All my options were discussed. It's so easy to manage my account online and everyone you deal with just puts you at ease. Reviewed on: 8th July 2020
Morgan Griffiths's avatar
Morgan Griffiths

Brilliant services step Change

5
Thank you Step change for all your help. They have made paying off my dept easier by freezing the interest. Know I see it is possible to get out of dept. Reviewed on: 8th July 2020
Paul Bullock's avatar
Paul Bullock

Life saver

5
Omg I was in so much trouble with loans, bank cards and didn’t know where to turn, and just by chance my sister mentioned she had got in touch with this det manage team so I rang and they were fantastic, helpful and talked me thro it all and the rest is history I have been on this plan a lot of years and nearly paid it off now and if ever I was worried about anything they helped me thankyou for that means a lot x Reviewed on: 8th July 2020
Michelle's avatar
Michelle

Life-savers

5
I was in a bad place when I was struggling with debt. It seemed almost impossible to deal with and that there was no way through. I was chased by people who I owed money to and the phone constantly rang. I called Step Change and after talking for an hour to a lovely person, I hung up the phone and cried with relief. They've helped me make massive changes. Each time I've rang up they've been super helpful and I don't think I'd be where I am today, without their help. Reviewed on: 8th July 2020
Snomi's avatar
Snomi

Brilliant so helpful and understanding.

5
I was at the end of my tether with persistent debt until I eventually contacted Stepchange and they even managed to get me a payment holiday due to the impact of Covid19. They have been so helpful and understanding throughout I don’t know if I would still be here if they didn’t help me. Reviewed on: 8th July 2020
Robert's avatar
Robert

Life saving

5
One small Step with you is a giant leap for our family, Thank you Reviewed on: 8th July 2020
Edvin's avatar
Edvin

They take all the stress away

5
After a marriage break up that took me completely by surprise, I was recommended to Steps by my Bank Manager, Steps helped me get a hold of my life again, took away the stress of constant phone calls, being afraid to open the post. I cant praise them enough. I wouldn't have known what to do. I'm so grateful to the whole team at Steps. Not judgemental, just the help you need Reviewed on: 8th July 2020
Zena Donnelly 's avatar
Zena Donnelly

Great Help

5
So helpful, and explain everything to ease my mind Reviewed on: 8th July 2020
Almira Shehu's avatar
Almira Shehu

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