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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Just a great company 5tar

I have been with Stepchange for sometime and would recommend them to anyone. Reviewed on: 17th June 2021

Knight in shining Armour

Amazing, caring and have empathy for you. I was distraught with my circumstances and ashamed, they totally put my mind at ease, made me feel human and most importantly, I had a sleep after many months! Thank you, to each and everyone of you. Reviewed on: 17th June 2021

Helped us live again

Stepchange we amazing. The advisors offered practical solutions with no judgement. Reviewed on: 17th June 2021

Extremely Helpful

The best service available when things go wrong Reviewed on: 17th June 2021

MrNobody

Maybe im only here because of you...? Reviewed on: 17th June 2021

Amazing company so helpful

So polite very helpful puts you at complete ease Reviewed on: 17th June 2021

Top class

The iron I got was absolutely brilliant. After I did it I felt like a huge weight was lifted off my shoulders. I would recommend using StepChange to anybody. Reviewed on: 17th June 2021

Unsung heroes

Without there help most of us would be without hope !.. Reviewed on: 17th June 2021

Put my mind at rest & deal with my debts effectively

Very helpful, understanding , knowledgeable staff. They make a daunting task manageable without judgement Reviewed on: 17th June 2021

Helpful, reassuring, on-point

Their staff is very helpful and reassuring. you can feel that they are working on your behalf and just talking to them makes you feel less anxious. On top of that, they are extremely professional in carrying out all the steps on your behalf and they are really good at keeping you informed. Reviewed on: 17th June 2021

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