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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Great service

Everyone I have spoken to has been very helpful and given me good advice Reviewed on: 4th September 2021

Excellent

Very efficient and fast. Reassuring and helpful. They carry the load and take the stress from you. They give you your life back... Reviewed on: 4th September 2021

Excellent support and service

I was really worried about contacting them and dealing with my debt but the service and support they offered was excellent. When talking to them I didn’t feel judged. They are in regular contact through email and I have found the whole process easy to set up and follow and I would highly recommend to anyone struggling with debt. Reviewed on: 4th September 2021

Support

Very understanding and supportive Reviewed on: 4th September 2021

Helpful, friendly, non judgemental

I've been on my plan for over 10 years now and was recommended by a friend. The whole experience has been great, very helpful and non judgemental with the initial set up of my plan. Even now I know I can just call them if I need any information or help. Reviewed on: 4th September 2021

Great professional help!

Turning to StepChange was the best possible decision. It was a turning point in my life. Advisers are not judgmental and wanted to help in the best possible way. Very professional. Reviewed on: 4th September 2021

Professional Helpful Supportive

When I was at my lowest point and was losing control of my life, step change helped me get back in control. I cant thank the staff enough for their support and guidance. Reviewed on: 4th September 2021

Lift away burden

Effectively lift away burden, effectively mediate, effectively intervene, effective ongoing management Reviewed on: 4th September 2021

Life savers!!

Their help has took the pressure off my mo ey worries away, giving me piece of mind. Reviewed on: 4th September 2021

Superb

Very caring life savers stepchang Reviewed on: 4th September 2021

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