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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Supportive and encouraging

Helped from the very first phone call Reviewed on: 17th June 2021

Step change have saved me from A nervous breakdown

They were extremely helpful and sorted everything for me quickly Reviewed on: 17th June 2021

Just brilliant

It has made my life calm again. I'm at the end now and couldnt be happier. Just seek advice and stay on the straight and narrow, it does work. Reviewed on: 17th June 2021

Very helpful and non judgemental

Couldn't deal with nicer more knowledgeable people , polite and respectful staff . Reviewed on: 17th June 2021

Life Changing

Great service and helped me turn my life around. Reviewed on: 17th June 2021

Life Saving!

Step Change saved my life. I didn’t know what to do and my mental health was in a bad way. Step Change colleagues are friendly and understanding. Reviewed on: 17th June 2021

Great to work with

Great experience always there for advice. Reviewed on: 17th June 2021

Angels

I can't explain the relief I felt when stepchange helped me. The ease of the process and excellent customer service is A star !! Reviewed on: 17th June 2021

They help me sleep at night !

They help me pay my debts through a DMP Reviewed on: 17th June 2021

Piece Of Mind

I've nothing but positive experiences during my time with Stepchange. I feel I can get on day by day not worrying about the future. Reviewed on: 17th June 2021

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