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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

72% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14715)

Stepchange

Great company that's there for you when you feel desperate and lost! Reviewed on: 17th June 2021

Helpful and understanding

Step change have been amazing over the time we have been with them,helping us every step of the way.They have been helpful and understanding and put our minds at rest Reviewed on: 17th June 2021

Amazing Stepchange

I have been on my DMP for 9 years with Stepchange. The saved my life. Support was brilliant. Reviewed on: 17th June 2021

Excellent

From a worried mum with a few debts from a previous relationship I was panicking. Stepchange helped me figure out my budget and I will be debt free in a few years time. Very friendly and approachable and sensitive to certain matters. Would recommend to anyone. Reviewed on: 17th June 2021

Peace of Mind Acquired

'Offloading' my debt worries with Step Change, literally CHANGED my worries and reduced my stress level, considerably. I cannot thank them enough. Reviewed on: 17th June 2021

Helped me sleep again

I was drowning in a sea of debts and had just received worrying health news when I sought advice from Stepchange. From the very first contact I had with them, they gave me excellent advice and have consistently been friendly, professional and fair. After that first call 3 years ago, I started to see a way out and could actually sleep properly again. I'll be debt-free next year and I'm so glad that I chose the fabulous team at Stepchange to help me achieve this. I would recommend them above any other company. The service is free and they are fantastic. Reviewed on: 17th June 2021

They helped me understand, there understanding of dealing with this matter.

They took everything into account and showed me how too manage my problems. Reviewed on: 17th June 2021

Excellent support

These people are helping others when they need it most Reviewed on: 17th June 2021

Good friends at a difficult time

StepChange representatives have been so helpful and supportive at every stage of the process from initial contact, through setting up a budget and agreeing and implementing a payment plan, with continuing reassurance and never a harsh word, despite my stupidity in allowing myself to get into debt Reviewed on: 17th June 2021

professional and caring.

I was getting chased for money I could not pay and I learned of stepchange,and rang them and they sorted out my debts in a professional and caring way and were not judgemental of how I had got into debt, but showed me how to clear all my debts and got in touch with all my creditors and got them to accept a reasonable payments to them that I could afford and that helped me a lot so much so I had 9 debts to clear at first but now I have only 1 now which I will clear in July, and then I will be debt free, so without stepchange I would never had achieved this and I have no words that could thank them enough for how they got me out of a situation that I would never been able to clear my debts on my own so a big thank you to them. Reviewed on: 17th June 2021

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