Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,628 reviews, last reviewed 16th Jun 2026
187750% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026
Anne C's avatar
Anne C

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (18628)

Change so many lives

5
Words can’t explain how helpful and amazing step change has been Without them I would be lost ! Not only helping me but they help my sis come out of spiralling debt and many more alike They don’t judge and any issues whoever small or big they go the extra mile to help resolve. So many ppl can today sleep at night and wake up in morning without fear. Congratulations step Change With our u I would not be here. X Reviewed on: 4th September 2021
Zak Khan's avatar
Zak Khan

Professional

5
Staff are always helpful and deal with any situation in a professional manner.. Reviewed on: 4th September 2021
Neeraj Bissessur's avatar
Neeraj Bissessur

Changed our lives

5
I found the staff to be supportive,non judgemental and incredibly empathetic. Reviewed on: 4th September 2021
Jeremy Fuggle's avatar
Jeremy Fuggle

Help when needed

5
I found them very helpful and understanding. They went through all the choices available to me, explaining each one in detail ensuring I had the right fit for me. Reviewed on: 4th September 2021
Kelly Anne Hannaby's avatar
Kelly Anne Hannaby

Life saver

5
Wonderful team great service, the team are non judgemental they understood my plight and have since helped me take control of my debt burden while I focus on rebuilding and restructuring my finances. Reviewed on: 4th September 2021
Ehis's avatar
Ehis

Support

5
Stepchangevhave been so understanding and helpful the staff are very pleasant and experienced. Reviewed on: 4th September 2021
Steven Ridley's avatar
Steven Ridley

Help when needed

4
When I hit an old time debt low I contacted StepChange and they helped me to regain control of my debt and manage it effectively. The stress and worry was relieved as debtors finally stopped contacting me. I can’t thank them enough Reviewed on: 4th September 2021
Gill Arnell's avatar
Gill Arnell

No more sleepless nights!

5
From the moment I spoke with the team, the stress pressure was off my shoulders. I’ve been with them for many years and in about 3 years I will be debt free! The whole system works really well, I do online reviews and view my statements that way too. They deserve an award! Reviewed on: 4th September 2021
SarahS's avatar
SarahS

Excellent customer service

4
Since I joined step Change I don’t have stress anymore. I receive my statement and update of my Debts every time. I thank Step change team for being there. Reviewed on: 4th September 2021
Thatayaone 's avatar
Thatayaone

Life changing

4
Step change has changed my life around . I have been in debt for a while and would have panic attacks and could not sleep due to the worry . I got InTouch with step change and after a lengthy chat going through what I can afford I can now pay back my debts at an affordable amount each month . The stress has been a weight lifted of my shoulders . My credit score is also improving . So a massive thankyou for your help step change . There is light at the end of the tunnel . Reviewed on: 4th September 2021
Nathan Jones's avatar
Nathan Jones

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill