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StepChange: Debt advice reviews

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4.95
Based on 14,718 reviews, last reviewed 9th Apr 2026
57% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026
Obi N's avatar
Obi N

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14718)

Amazing

5
Completely turned my life around. Helpful from the first call. Reviewed on: 17th June 2021
Gordon Haley 's avatar
Gordon Haley

giving people a second chance at life

5
step change treats people with dignity Reviewed on: 17th June 2021
vw's avatar
vw

Piece of mind

5
As soon as they answer there sympathetic approach puts you at ease and make you feel more able to discuss what can be a very embarrassing situation. Reviewed on: 17th June 2021
Jeff's avatar
Jeff

Stepchange

5
Great company that's there for you when you feel desperate and lost! Reviewed on: 17th June 2021
Adie's avatar
Adie

Helpful and understanding

5
Step change have been amazing over the time we have been with them,helping us every step of the way.They have been helpful and understanding and put our minds at rest Reviewed on: 17th June 2021
MELANIE JONES's avatar
MELANIE JONES

Amazing Stepchange

5
I have been on my DMP for 9 years with Stepchange. The saved my life. Support was brilliant. Reviewed on: 17th June 2021
angela locker's avatar
angela locker

Excellent

5
From a worried mum with a few debts from a previous relationship I was panicking. Stepchange helped me figure out my budget and I will be debt free in a few years time. Very friendly and approachable and sensitive to certain matters. Would recommend to anyone. Reviewed on: 17th June 2021
Ellen Hemus's avatar
Ellen Hemus

Peace of Mind Acquired

5
'Offloading' my debt worries with Step Change, literally CHANGED my worries and reduced my stress level, considerably. I cannot thank them enough. Reviewed on: 17th June 2021
Peter Gilbert's avatar
Peter Gilbert

Helped me sleep again

5
I was drowning in a sea of debts and had just received worrying health news when I sought advice from Stepchange. From the very first contact I had with them, they gave me excellent advice and have consistently been friendly, professional and fair. After that first call 3 years ago, I started to see a way out and could actually sleep properly again. I'll be debt-free next year and I'm so glad that I chose the fabulous team at Stepchange to help me achieve this. I would recommend them above any other company. The service is free and they are fantastic. Reviewed on: 17th June 2021
Jacqui Allen's avatar
Jacqui Allen

They helped me understand, there understanding of dealing with this matter.

5
They took everything into account and showed me how too manage my problems. Reviewed on: 17th June 2021
Hari's avatar
Hari

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