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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

74% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14715)

Changed my life

I felt like my debt situation was impossible to resolve. Step Change helped me arrange payments to my creditors that I could afford according to my budget. I am disabled and live with mental illness and Step Change were incredibly supportive without patronising me. My life felt totally in unmanageable but now I don’t worry as I make one affordable payment by Direct Debit each month. When it came time for a review they were once again so kind and helpful and took all the stress out of a situation that has caused me huge anxiety in the past. I can’t recommend them highly enough, especially for people like me who live with mental illness and can find it very very hard to deal with situations head-on. Reviewed on: 17th June 2021

Helping us immensely

Always there when we need help and advice Reviewed on: 17th June 2021

Great service

Hassle free.understanding helpful staff and great service Reviewed on: 17th June 2021

Fabulous service

Great and easy to use . Took a lot of weight of my shoulders Reviewed on: 17th June 2021

A helpful hand.

They have been great without their help i would have sunk deeper into debt. Reviewed on: 17th June 2021

Paying back with no hassle.

I found Step Change so helpful and with their help my debt will be paid off by next year. Reviewed on: 17th June 2021

Just fantastic!

So VERY helpful! Answered every question! Explained everything thoroughly! Honestly couldn’t ask for a more helpful company! 10/10 Reviewed on: 17th June 2021

Stepchange can help you!

Stepchange helped me when I felt I had nowhere else to turn with my debts and gave me a solution. Reviewed on: 17th June 2021

A lifesaver!

Stepchange really helped me when I had nowhere else to go with unmanaged debt. They gave me great advice and support and I would reccomend anyone with debt problems to contact them for help. Reviewed on: 17th June 2021

Very helpful

In the most distressing time StepChange has helped me and is still helping. They are easy to approach, getting back in touch quickly, never let me down. Reviewed on: 17th June 2021

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