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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Stepchange can help you!

Stepchange helped me when I felt I had nowhere else to turn with my debts and gave me a solution. Reviewed on: 17th June 2021

A lifesaver!

Stepchange really helped me when I had nowhere else to go with unmanaged debt. They gave me great advice and support and I would reccomend anyone with debt problems to contact them for help. Reviewed on: 17th June 2021

Very helpful

In the most distressing time StepChange has helped me and is still helping. They are easy to approach, getting back in touch quickly, never let me down. Reviewed on: 17th June 2021

LifeSaver

Before StepChange i had no life .... its the best Step in Life i ever took ❤ Reviewed on: 17th June 2021

What a relief!

I wish I have used Step Change earlier. I have last payment to go and will be debt free. First time in years. Guys, go for it, you will get back your piece of mind and the future will start looking brighter. Reviewed on: 17th June 2021

So helpful and supportive

Very helpful, I felt listened to when what felt like an insurmountable racking up of debts was finally too much to ignore. Professional, calm and nonjudgmental assistance to pay all creditors in one easy direct debit took the stress away a little and so nice to know there was someone on my side. Very flexible and helpful with any changes needed to be made. Reviewed on: 17th June 2021

Great

Really helpful, easy to set up, follow and pay off debts. Reviewed on: 17th June 2021

Fantastic service

Everyone has been really helpful from my experience. I can’t thank you enough for your help. Reviewed on: 17th June 2021

Life savers

Due to ill health both my husband and I lost our jobs and without step change I don’t honestly think we would be here, they gave us hope and took away a lot of stress Reviewed on: 17th June 2021

Excellent charity!

StepChange is a really good charity that helped me during one of the darkest time in my life. I really have a lot to thank StepChange and I would recommend it to everyone facing financial difficulties. Reviewed on: 17th June 2021

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