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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They are brilliant

I was in terrible debt and didn’t know what to do and I’m so grateful to them for helping me Reviewed on: 4th September 2021

Life changing support

Step change supported me and my family when there seemed to be no way out of the financial situation we were stuck in. The support was consistently first class throughout the 7 year period. Reviewed on: 4th September 2021

Very very helpful

My advisors have gone all out with their help. Reviewed on: 4th September 2021

Great service

Great service. No problems. Always sort problems out if needed. Reviewed on: 4th September 2021

Highly recommended debt charity

Stepchange was a great help when I was in financial arrears and could not see a way out. They talked through several ways to help me and put me on the right road to clear my debts. Excellent company and one-off the best things I done was to get in touch with stepchange. Reviewed on: 4th September 2021

Life savers!

Brilliant charity, make everything clear and easy to understand. Allowed me to finally sleep at night! Reviewed on: 4th September 2021

Excellent Service

Helped to take the daily stress to a manageable level and give me back some self esteem. Fabulous, caring people who listened and helped every step of the way. Great company. Thank you so much Reviewed on: 4th September 2021

Fantastic service from sympathetic and caring staff

I was affected by covid and lost my job and the team were amazing in helping me address my financial situation. Reviewed on: 4th September 2021

Thank You

Step change have taken the pressure of debt off me and for that I am truly grateful. They have been kind and respectful when helping me to manage my debt. Reviewed on: 4th September 2021

Helped me when I needed it most.

Debt is not to be laughed at. We bury our heads in the sand, and ignore. I was in a bad way....stressed, letters, emails, phone calls from creditors. As soon as I contacted Step Change, they were able to help. I'm now debt free, and looking forward to an amazing future. Thank you Step Change!!! Reviewed on: 4th September 2021

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