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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange have taken a big weight off my shoulders,...

Stepchange have taken a big weight off my shoulders, I have got my debts back in my control I am chipping away at them and looking forward to being debt free Reviewed on: 27th May 2026

All good

All good no problems very hdlpful Reviewed on: 27th May 2026

Very good communication and great service

Very good communication and great service Reviewed on: 27th May 2026

They put my mind at ease I could not sleep at night...

They put my mind at ease I could not sleep at night worrying about my debt once I had spoken to the adviser who explained it could be sorted out Reviewed on: 27th May 2026

Don’t know what I would have done if it wasn’t for s...

Don’t know what I would have done if it wasn’t for stepchange helping me sort out my debts ! What a relief Reviewed on: 27th May 2026

Very professional, easily explained and understandab...

Very professional, easily explained and understandable, friendly to deal with Reviewed on: 27th May 2026

Very good service takes some time to get to talk to...

Very good service takes some time to get to talk to someone though Reviewed on: 27th May 2026

It has been a good experience apart from communicati...

It has been a good experience apart from communication when you entered a dmp Reviewed on: 27th May 2026

Great advice and it really help me

Great advice and it really help me Reviewed on: 27th May 2026

I have had help over some time and step change have...

I have had help over some time and step change have always been excellent with their help and understanding. Nothing is too much trouble and the advisors give you plenty of assurance that things will work out, I will always recommend them to friends and family. Reviewed on: 27th May 2026

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