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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

They really helped me to get through a dark place.

All the way through I was treated as a human being, with no judgment from anyone. Just total understanding & assistance. Thank you step change Reviewed on: 3rd September 2021

A charity Organisation with your finances in mind

My experience have been brilliant, their understanding and compassion in the centre of your plan. Reviewed on: 3rd September 2021

Life changing

I was in a terrible mess with my finances and step change was recommended to me! They were amazing, supportive and knowledgeable- and now on the road to being debt free . Reviewed on: 3rd September 2021

Best decision ever!

Can't thank Stephange enough! Just made our last payment to them and now debt free. 8 yrs ago we were on the brink of loosing everything. Can't recommend Stephange enough. Reviewed on: 3rd September 2021

Gave me a lifeline and my life back.

Professional, non judgemental, efficient, knowledgeable. Just what was needed and such a relief. Reviewed on: 3rd September 2021

So helpful and friendly

Helped to get my debt under control Reviewed on: 3rd September 2021

Great

Very helpful in difficult times. Reviewed on: 3rd September 2021

Helpful literal life savers.

Left in debt after a divorce Step Change were a lifeline that I am forever greatful for. Helpful, clear with information and approachable, no question is silly. Good advice always given. Reviewed on: 3rd September 2021

Great help

Gave me time to get my life back on track, with great staff always there to help. Reviewed on: 3rd September 2021

Always helpful and understanding

Always very professional and clear, they are non judgmental and understanding Reviewed on: 3rd September 2021

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