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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Helped me get a better handle on my debts

Get service and always available to help Reviewed on: 3rd September 2021

Amazing

Step change has helped me so much. I definitely would not be in the position I am today. Before step change I was depressed but now I can see everything clearer. Reviewed on: 3rd September 2021

Fantastic service

I’d spent years struggling, and feeling ashamed because I was struggling, and I eventually reached breaking point. That’s when I turned to Step Change for help and I wish I’d done it sooner. They have been incredibly supportive, everyone that I’ve spoken to has treated me like a decent human being, my mental health has improved and I can now see light at the end of the tunnel. Thank you for everything you’ve done, and continue to do, for me. Reviewed on: 3rd September 2021

Getting rid of sleepless nights

From sleepless nights and restless days with the help from step change and their wonderful staff I have peace of mind and iam now in the final stages of completely being debt free and would certainly recommend them to every one Reviewed on: 3rd September 2021

They showed me a light at the end of a very long dark tunnel

Dealing with a pandemic was bad enough but then working in aerospace industry that has been impacted hugely I was furloughed for over 8 months and my wage was cut in half for the whole time. Financially I didn't know which way to turn I was fine picking up my Norma wage but picking up furlough wage just wouldnt pay my bills. Stepchange supported and guided me through everything step by step, my anxiety went from 100 to 20 just from the initial phone call. Thankyou Reviewed on: 3rd September 2021

Dmp payments

Was really struggling with debts and worried I contacted step change and helped manage my payments to my debtours at an easy amount .lifesavers Reviewed on: 3rd September 2021

Helped me turn my life around

Very easy to deal with straight and most helpful Reviewed on: 3rd September 2021

Really helpful put me at ease

They helped in everyday possible with any problems I have had and put my mind at ease knowing that my financial affairs are dealt with and are improving Reviewed on: 3rd September 2021

Thank you step change

My life has improved for the better since Step change helped me to sort out my finances. Reviewed on: 3rd September 2021

Such a relief!

Colleagues at StepChange made me feel comfortable discussing my debt and arranging a plan that has been affordable and suitable. I can manage the plan and I’m really looking forward to becoming debt free! Reviewed on: 3rd September 2021

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