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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Always happy to help and give advise

Got myself in a real mess,Letters from creditors,Reached out to step change and there advise has got me through a real rough time,Keep up the great work and I have passed on 3 friends to you . Reviewed on: 19th July 2020

Great company! Excellent help towards become debt free

They are a brilliant company, they strive in helping every customer the best they can and their debt management plans and other services are a great help! Reviewed on: 18th July 2020

My vote

Great customer service you are kept up to date via emails. Always sent a statement every month with out fail just a great overall experience they made me feel at ease and were sos o helpful an you don't get passed round from one person to another they are the best around Reviewed on: 17th July 2020

Stepchange has changed my life I am not worried about money problems anymore and I will never get credit cards again

I was stressed and not dealing with my dept very well and then I heard about stepchange from a friend and they took over my dept and sorted it all out for me so I can carry on with life Reviewed on: 17th July 2020

There very good

I have had no problems when I phoned them up when I was in difficult times. They also understand. Reviewed on: 17th July 2020

public service that actually works

reliable, diligent, sympathetic, professional,neutral and responsive unlike some tik-box charlatans i.e ombudsman Reviewed on: 17th July 2020

Confidential, helpful, efficient

I have had a debt management plan with step change for over a year now. From day 1 they have been great. Everything with them is super confidential and each time I have contacted them they have been so helpful and efficient. They send emails every couple of weeks with frequently asked questions and they are always so clear and full of great advice. Have recommended before and will recommend again Reviewed on: 17th July 2020

Amazing people

I would recommend step change to anyone going through the worry of debt, the staff are fabulous and you don’t feel judged Reviewed on: 16th July 2020

A step in the right direction, a change for good!

Following a very difficult divorce, I found myself swapped by mounting debts, which I was struggling to pay alone, despite my best efforts. This went on for some time, until I found out about Step-Change. I logged onto their website, but was struggling due to serious eyesight issues. I telephoned them, expecting to be chastised for my situation. This did not happen! The wonderful lady to whom I spoke could not have been more helpful and reassuring. One of the many things which I greatly appreciated was that not only was this lady extremely knowledgeable, but she fully listened to my concerns, and then patiently explained everything, spending quite some time going through my different options. Because of my eyesight issues, the lady offered to complete the paperwork/computer forms on my behalf, which I gratefully accepted. When the lady had all the information she needed, she ensured that the budget and plan suggested was achievable for me. I have suffered from serious depression for decades, and my financial situation was slowly pulling me in a negative direction. But at the end of the session, after speaking with that lady, I felt something I had not felt for a very long time. Hope. That is an incredibly very precious thing to give to someone. I have had cause to contact Step-Change a few times with queries, and they are always wonderfully helpful, and happy to assist. I honestly believe that I would not be here now, if not for all the kindness, advice, and support they have given me. And I know I am just one of many, many people who feel the same. Do they have my vote? Absolutely! 100% - Sue Reviewed on: 16th July 2020

Fantastic help

Stepchange has turned my life around. They are friendly and non-judgemental. Their site is easy to navigate and it has allowed me to get back on track with my finances Reviewed on: 16th July 2020

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