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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Splendid Organisation

They are a very caring efficient and understanding charity. I have an online DMP with them, and all I can say is I cannot fault anything they do, absolutely first class. Reviewed on: 28th July 2020

Great help

very helpful and non judgemental staff Reviewed on: 28th July 2020

Supportive.

Supportive, helpful nonjudgmental always available. Reviewed on: 28th July 2020

Excellent simple and friendly advice that doesn't cost you anything.

I have used StepChange for a few years and it was brilliant at managing my debts. Next year it will all be paid off ! Reviewed on: 25th July 2020

Very good

I would recommend my family and friends to go with step change as they are very good,there staff are very helpful Reviewed on: 24th July 2020

Changed my life

I got way over my head in debt....didnt know what to do and thought my only option would be bankruptcy until someone told me about stepchange in 2016.... I've been paying since summer 2016 and my debt free day was 1st may 2020. It's like a weight lifted, I can answer my door and answer the phone to anyone. I am never getting into debt again. I'm now a mum of a 18 month old and it's great knowing I'm not in debt anymore Reviewed on: 24th July 2020

Helped Me So Much!

Step Change made a huge difference to my life and stress levels. Very knowledgeable and kind people to talk to. Gave me something to work towards and hope for the future! Reviewed on: 24th July 2020

Helpcul

It helps a lot of people and it eases to put our mind at rest Reviewed on: 24th July 2020

I am very satisfied using stepchange.

I have very good experience on using stepchange, now is stress free from dept and creditors. Thank you for all the staff of stepchange for they efforts. Reviewed on: 24th July 2020

Helpful caring and understanding

Very helpful with how worried I was Made sorting out my debt easy and manageable Reviewed on: 23rd July 2020

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