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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great service felt relaxed

They took all the concern of debt from me. Most of the creditor are known to step change. It was great I set it up and all the worry I had were handled by step change. I would definitely recommend. Reviewed on: 3rd September 2021

Very helpful company

Step change has taken the weight off my shoulders and has helped me manage my debts in an affordable way Reviewed on: 3rd September 2021

Excellent service

Stepchange helped me when my debt situation got out of control and I felt I had no way out. I have been able to pay off my debts and I feel a weight has been lifted off me. Stepchange do fantastic work and should be recognised for this. Reviewed on: 3rd September 2021

Step change

Good service always and very helpful, Reviewed on: 3rd September 2021

Wonderful ...life engancing

My experience has been 100 % positive with Step Change Debt Charity.. The are kind ,empathetic and so helpful as soon as I connected with one of their advisors I was fully relieved and reassured . None of the advisors i have had help from has never sounded judgemental . I am truly thankful. Reviewed on: 3rd September 2021

Peace of mind !

Understanding staff who make no judgment and without knowing allow you a good night's sleep. Thank you for everything ❤ Reviewed on: 3rd September 2021

Put finances in order

I felt I had nowhere to go with the state of our debt. I was recommended this company and the minute I rang I felt so at ease. Wasn’t judged but helped me sort ourselves out. I knew we had taken out the loans etc and felt the banks was so happy to lend the money without checking if we could afford so felt them also responsible but knew we wanted to pay this money back and Step change helped us to do that. It’s taken many years but we can see the other side on the horizon and it looks and feels good. Reviewed on: 3rd September 2021

The best

Everybody at Step Change superb and competent Reviewed on: 3rd September 2021

Debt solutions

Extremely helpful people who go out of they’re way to help you for something that will suit your circumstances Reviewed on: 3rd September 2021

Turning things around

When money is an issue it really affects your mental health in a negative way because it is constantly with you. Speaking to Step Change helped me to get my finances back on track and focus on the the things that really matter in life again. They have been empathetic, supportive and know their stuff. There are many organisations out there looking to make a profit from people who are struggling but as an impartial organisation Step Change has my complete confidence. I would recommend them to anyone experiencing financial difficulties. Reviewed on: 3rd September 2021

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