Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

View other StepChange products

4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Life changing

I had my disability benefit cut, I don't know what I would have done without stepchange. They showed compassion and a realistic solution to my financial mess,which had initially left me feeling suicidal. Reviewed on: 3rd September 2021

They are very helpful and put your mind at rest

They are always very approachable and help you so much Reviewed on: 3rd September 2021

Top marks

Top marks and always extremely helpful. Reviewed on: 3rd September 2021

very helpful

They have been really great with everything Reviewed on: 3rd September 2021

Relief

Great to have around. When needed. Thanks. Reviewed on: 3rd September 2021

Use Them! Simply the best!

StepChange are a literal Godsend. They deserve every accolade they get in my opinion. Reviewed on: 3rd September 2021

Happy with my experience so far

Really helpful advice and great customer service Reviewed on: 3rd September 2021

Recommended numerous times!

What can be said other than THANKYOU! The help and support received from StepChange has been superb from day one. To the extent I have recommended their service to family members who are struggling financially. The stress and pressure taken from my shoulders has been nothing short of a wonder and I can now continue rebuilding my financial path! Reviewed on: 3rd September 2021

Amazing people

Step change have helped me so much! They are kind, friendly people with so much empathy. They put me at ease when I'm racked with stress! Never judge and truely care. Reviewed on: 3rd September 2021

Seeing the light

StepChange are such an amazing organisation. They give you free advice and are always a phone call or email away if you need advice. I was drowning in debt and in a dark place, I didn’t know where to turn until a friend mentioned StepChange. I contacted them and they sorted my payment plan out and spoke to my creditors . I now have an affordable monthly repayment plan to my creditors. So I can now finally see the light thanks to StepChange x Reviewed on: 3rd September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 66 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub