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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Saved my life

I got a little into debt due to a divorce, but then this was increased first of all by being out of work for 6 months, then through bad health and a nasty accident. Then to top it off - coronavirus stopped me from working. Stepchange have been phenomenal with giving me information, put me on a DMP and it has taken a HUGE weight off my shoulders. I am working from September and hope to make overpayments once I am in that situation. I don't know that I'd still be here without their help as I was extremely depressed. Reviewed on: 14th July 2020

excellent

Every step we took was clearly explained and advice was always given. Excellent service. Reviewed on: 14th July 2020

They saved my life....

I was so stressed and felt like I wa sinking in debt. As soon as I got paid three quarters of it would go to credit card debt. I would have threatening letters from banks etc as soon as StepChange gook over they literally saved my life. Thankyou StepChange. Reviewed on: 14th July 2020

Weight off my shoulders

made it very easy to sort out my finances , and take a lot of pressure off my family at an important time Reviewed on: 14th July 2020

Saved my stress levels

They were very helpful to me when l lost my job after being on sick leave for 18months. They took away all the stress of managing my debts. Reviewed on: 14th July 2020

Really Helpers!!!

This organization really help you to get out of horrible times if you honestly want to do something about it. Their words and work help me to see the light when everything was taking me and my kids to the edge. I will always be thankful!!! Reviewed on: 14th July 2020

Very helpful

these people have been so supportive and helpful highly recommend Reviewed on: 14th July 2020

Mr

Stepchange as help me alot and I would recermend them to anyone Reviewed on: 13th July 2020

Very Helpful

Very clear with their advice, very helpful - only issue is the opening hours Reviewed on: 13th July 2020

Gave me hope when in despair

I was frightened, upset and didn't know what to do when I discovered Step Change. They have always been supportive and not critical of my situation. They have reassured me and always gave me sound advise. The staff are great. Reviewed on: 13th July 2020

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