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StepChange: Debt Management reviews

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4.96
Based on 13,258 reviews, last reviewed 24th May 2025
201300% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

I turned to step change in 2020 my marriage had bro... I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to ... Read more Reviewed on: 24th May 2025
Allison Falkinder's avatar
Allison Falkinder

Latest lowest rating:

2

Do your own research! Difficult to speak with someone. Products and the consequences of taking out a product not clearly explained. Reviewed on: 24th May 2025
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D
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13258)

Excellent service

5
In my opinion step change are the best agency to support and help people in the situation like me. I can`t thanks them enough, I will recommend step change to anyone who is in difficult situation. Very nice people to talk to. Reviewed on: 8th July 2020
Jobart Djeebet's avatar
Jobart Djeebet

I was in a mess and Stepchange saved me

5
From first telephoning with my monetary problems to today Stepchange have been faultless. Fantastic staff who know their stuff and brilliant customer service skills. Without their guidance I dread to think about my circumstances Reviewed on: 8th July 2020
Faye Spencer 's avatar
Faye Spencer

Amazing

5
To go from being very stressed and worried, stepchange instantly helped me and took my worries away. Amazing staff and service. Reviewed on: 8th July 2020
Verity Hayes's avatar
Verity Hayes

Excellent service

5
absolutely highly recommend step change they have help me all the way through excellent service very friendly staff 100% Reviewed on: 8th July 2020
Lesley Kirk's avatar
Lesley Kirk

Wonderful Support

5
StepChange has provided enormous support over the years and has allowed us to see the light at the end of the tunnel. Reviewed on: 8th July 2020
Rob's avatar
Rob

Excellent service

5
Service was excellent reduced my anxiety a great deal Reviewed on: 8th July 2020
Ken joyce's avatar
Ken joyce

Really dependable

5
I do know step change they are just amazing Reviewed on: 8th July 2020
BISMARK OSEI BOAKYE 's avatar
BISMARK OSEI BOAKYE

Could not have done it with out them

4
I sept lots off sleepless night not knowing what to do, but I pick up the phone and could not believe the help I got and had the best night sleep for weeks, they are the tops for me and would say to any one with problems just pick up the phone Reviewed on: 8th July 2020
Vera preston 's avatar
Vera preston

Fantastic, Supportive and understanding

5
I can’t recommend you enough, from the start you’ve been so helpful but even more now through my struggle due to COVID-19. Such understanding and support, Thank You. I would and do recommend to friends and family. Reviewed on: 8th July 2020
debi purchase-rathbone's avatar
debi purchase-rathbone

Arranging a debt management plan

5
I contacted them via Macmillan. I was running into debt and step change sorted out a plan with my creditors. My mind was greatly put at ease and every time I needed to contact them they were most helpful. Reviewed on: 8th July 2020
Stuart's avatar
Stuart

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