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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing

Taken a weight off our shoulders. That have been so helpful! Reviewed on: 3rd September 2021

Made everything simple and stress free

Stepchange are very helpful and show understanding. They explain the process and provide regular advice. They are quick to respond and everyone I've spoken to on the phone has been knowledgeable, considerate, and helpful. Reviewed on: 3rd September 2021

Step change A1 service highly recommend

Very helpful, friendly and easy to talk to, very informative and a good reliable service, step change have really helped me out. Reviewed on: 3rd September 2021

Fantastic support

Really helpful advice and suppory Reviewed on: 3rd September 2021

Big relief

Really helpful and friendly people, couldn't help us enough. Reviewed on: 3rd September 2021

Takes away the fear of creditors banging on

Sleepness nights over money and not having any Reviewed on: 3rd September 2021

Gonna be debt free!

Stepchange have given us excellent advice and help with budgeting and dealing with creditors, encouraging us on our journey to freedom from debt. Reviewed on: 3rd September 2021

Amazing, changed my life

It completely changed my life having the support of StepChange. I have never left a review before in my life, but honestly, it is the least I owe them. Thank you so much! Reviewed on: 3rd September 2021

piece of mind

always there to help and reassure. awesome Reviewed on: 3rd September 2021

Really helped me

Really helped me out immensely when I was in trouble Reviewed on: 3rd September 2021

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