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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Best Debt Charity

Professional, Friendly, Empathic, Supportive and Excellent Customer Service. Helped me enormously and calmly to sort out my financial mess. With their help and support I am now financially stable and clearing my debts easily. I feel positive now about my financial future. Reviewed on: 12th July 2020

helpful guidance when really needed

got into trouble in 2010 stepchange provided guidance with a budget and repayment plan which stick to and still do. Reviewed on: 12th July 2020

The pain game

Step Change has helped me through almost 15 yrs of years financial difficulty and handled the endless communication and paperwork with my creditors and therefore relieved me of much of the associated stress Reviewed on: 12th July 2020

Excellent service

step change have been fantastic, they helped me through a very difficult time with compation and calm understanding, I'm very thankful. Reviewed on: 12th July 2020

Life Saving

It's been a long haul. But with SC help my debt ridden life is about to end Reviewed on: 12th July 2020

Life changing!!

Completely changed my life, I was so worried about my Financial situation it was causing my mental health to go through the roof! Now I’m stress free! Reviewed on: 12th July 2020

StepChange Are Awesome

I have been with StepChange for the last two years. They have been great and very helpful. They have definitely helped me get back on track. Their help in getting my finances under control and giving me a light at the end of the tunnel in relation to my debt has been fantastic. I should have reached out to them a lot earlier than I did. Reviewed on: 12th July 2020

simply amazing charity

Step Change has done amazing things in supporting me and my family during a turbulent time, they are simply brilliant and deserve much recognition for what they do - good luck Step Change Reviewed on: 12th July 2020

helped me keep my home

Brought me out of a very worrying stressful situation. With the support of Stepchange I am now managing my finances much better. Reviewed on: 12th July 2020

Simply the best

They are extremely knowledgeable, and have never been nothing other than professional all the time Reviewed on: 12th July 2020

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