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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Really supportive company

Would highly recommend to anyone, they have taken all my stresses away and have really helped me sort things out. Reviewed on: 12th July 2020

Stress Buster

I was extremely concerned about my circumstances and predicament, as I had a nervous breakdown, but with wonderful advice and help from Stepchange and my family i came out of a dark tunnel, and at least i am paying something back to my creditors, many thanks, Stepchange. Reviewed on: 12th July 2020

First class service

Had some financial problems which step change helped me work out a payment plan. Were very helpful from day 1 Reviewed on: 12th July 2020

Fabulous

I was very much an ostrich when it came to sorting out my debts. However working with step change has changed all that. The agents are fabulous so easy to talk to i would highly recommend them. Working with step change made all those dreadful feelings disappear. Reviewed on: 12th July 2020

I am very pleased that I meet and can use all my problems with such a wonderful, culture group of people, where now you can rarely meet such. So ladies and gentlemen...

In any case many years do not have to worry when I knew that StepChange never lets me go and this is up to now. recommend to all concerned and not only, Reviewed on: 12th July 2020

I don't know what would have happened if I hadn't found them

It sounds very dramatic but I honestly think that without the help, advice and support Step Change gave me and continue to give me, I don't think I would be here today. I owe them that much. Reviewed on: 12th July 2020

Debt Management Plan

Very helpfull and very understanding Reviewed on: 12th July 2020

Very good very helpful

Very friendly and helpful always there when you need help great people l recommend it any body Reviewed on: 12th July 2020

high recommendation

they are excellent and one of the best advice agencies. They are very helpful, professional Reviewed on: 12th July 2020

There when you need them.

I’ve always appreciated the help they’ve given me. It keeps you going. Reviewed on: 12th July 2020

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