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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Immediate Stress Relief

It took a great weight off my shoulders. Reviewed on: 27th May 2026

StepChange has literally saved my life!

StepChange has literally saved my life! I was at a loss and had no idea where to turn when I came across StepChange. The continued support and advice is amazing and I now feel I am not alone in trying to get out of my current situation. I can’t praise the service enough. Reviewed on: 27th May 2026

Fantastic company

Fantastic company listen to your worries and help you saw everything out they've been absolutely fantastic I could not have got through all of this dress without them Reviewed on: 27th May 2026

Real Help

When I was desperate and needed real help step change gave me that, it was professional and friendly I felt relieved gave me confidence that a plan had been made Reviewed on: 27th May 2026

A good free service very proffesional

A good free service very proffesional Reviewed on: 27th May 2026

Excellent service from Stepchange

Stepchange has provided me with a way to turn my finances around which I didn’t think was possible. They have given me hope for the future. Reviewed on: 27th May 2026

They saved my life I was so down...

They saved my life I was so down and depressed Reviewed on: 27th May 2026

There is no pressure to help with your debt they und...

There is no pressure to help with your debt they understand and also help you with the amount you can afford Reviewed on: 27th May 2026

I feel sorry for people who don't know there are act...

I feel sorry for people who don't know there are actual free services like this Reviewed on: 27th May 2026

Never an issue, had to call a few times and get thro...

Never an issue, had to call a few times and get through very quickly. From the get go, I was treated like a human. Probably the best thing I did for my finances so thank you Stepchange! Reviewed on: 27th May 2026

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