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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16623 reviews)

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4.95

Based on 16,623 reviews, last reviewed 10th May 2026

91800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very trustworthy people with experience Very trustworthy people with experience Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16623)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Thank you Step Change!

My wife and I are free-lancers and we used to use credit cards and overdrafts. After running up a huge debt and paying masses of interest, we tried to re mortgage but were denied as we couldn't afford the repayments. It was a very scary and stressful time. We turned to Step Change who were incredible. They were very supportive, helpful and positive. After nearly 10 years on our Debt Plan we are only a few months away from clearing many thousands of pounds worth of debt. Thank you so much! Reviewed on: 6th May 2026

Good service time to time statement received

Good service time to time statement received Reviewed on: 6th May 2026

I was severely in debt and Stepchange changed my life.

I was severely in debt and Stepchange changed my life. Reviewed on: 6th May 2026

I could not have done this alone.

I could not have done this alone. Step change has helped me get my life and financial stability back on track. No judgement, just great support. My home life is in a good place along with my mental health. They have provided a clear affordable plan and maintain contact with me each month, but are there any time I need help. Great team. I truly appreciate their support. Reviewed on: 6th May 2026

Easy and stress free

Such a great way to ease money worries and sort debt in a calm and understandable way. Reviewed on: 6th May 2026

Changed my life for the better

I came to StepChange 4 years ago now on the back of some advice from a friend about potential services that could help me with my debts. I was skeptical that there was anything that I could do that wouldn't be completely negative towards my entire future due to social stigmas and understanding about debt management but StepChange took all of that worry away from me. The friendly staff members that I spoke to over the phone were more than welcoming to me and didn't just help me create a sustainable and lasting plan to help tackle and overcome my debts, they also helped me come to terms mentally with my debts and come to a place where I feel comfortable again regarding my finances. While I'm still working through my debts now, I know that when/if I have any questions, StepChange will be there to talk to me and support me in making the right decisions. Reviewed on: 6th May 2026

Sorted out my finances and kept me to a budget

Sorted out my finances and kept me to a budget Reviewed on: 6th May 2026

No judgement

No judgement and they help so much. Reviewed on: 6th May 2026

Lovely lady on the phone

I was feeling very overwhelmed financially after my husband lost his Job but when I contacted step change I was so surprised that I wasn’t being judged and the lady I spoke to was so lovely Reviewed on: 6th May 2026

Amazing support and help thanks you

Without their help I would have been lost, thanks to them I was able to get on with my life. Without their help I would have been lost, Reviewed on: 6th May 2026

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