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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Easy to get in touch with also exelent help

They are very quick and helpfull Reviewed on: 3rd September 2021

GREAT SERVICE

Stepchange gave me a new lease on life by helping me with a practical budget that allowed me to live whilst addressing my debts in a controlled manner. So helpful, just sorry I did not contact them sooner Reviewed on: 3rd September 2021

Took all my anxieties away

Incrediblely stressed before contacting Step Change , being harassed by creditors every day but very quickly I was put at ease by calm adviser who answered all my question and in a matter of a week or so I was on a debt plan and no more harassment from creditors cannot emphasize how much tension they took out of my life if any one is in the same situation I would make Step Change my first port of call Reviewed on: 3rd September 2021

A great help resolving my debt problems

I no longer felt alone with the struggle to pay my creditors with the help of stepchange who helped reduce the weekly payments which made my debt more manageable. Reviewed on: 3rd September 2021

Excellent customer service

Always take time to talk. Listens to your concerns and empathises with one’s current situation. Reviewed on: 3rd September 2021

Saved my sanity from self destruction

Step change are amazing I was anxious depressed and snapping at my family until a friend told me to ring step change. Best thing I ever did I'm paying my debts but at a affordable price Reviewed on: 3rd September 2021

The best help

Step changes have changed my life and finally help me come to terms with the debt I have found myself in Reviewed on: 3rd September 2021

Takes the stress and stigma out of debt worries

A very non-judgmental team, happy to help and very clear about each stage of the process. A superb service, I feel finally back on track . Reviewed on: 3rd September 2021

Always very helpfull

I got into debt, through no fault of my own, I developed liver cancel, and had a major operation, where half of my Liver was removed, by surgeons at the Royal Marsden in London.— as a result,Typically, of this country, and Goverment, my Pension was STOPPED, because I was in hospital, and being kept by the NHS!— however, the hospital put me on to STEP—change charity, who helped me manage my debts, and pay back my creditors, thank you Step-change, for your help. Reviewed on: 3rd September 2021

Life savers

Great help when we needed it, friendly and very helpful. Reviewed on: 3rd September 2021

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