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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Non-judgemental advice

Phone up worried about finances. StepChange were non-judgemental, listened to my needs and put me on an affordable plan after discussing various options, now I’ve started my debt free journey and couldn’t recommend the team at StepChange enough Reviewed on: 3rd September 2021

Perfect company

Helped when I needed it the most Reviewed on: 3rd September 2021

Life saver

This service is invaluable the pressure it takes off people in there most desperate times a wonderful service Reviewed on: 3rd September 2021

Excellent

Very staightfoward and understanding & helpful. Been on my dmp for 3.5 years now and had no issues whatsoever. Reviewed on: 3rd September 2021

Positive

Very friendly and understanding staff Reviewed on: 3rd September 2021

Lifeline

I honestly believe I wouldn’t be here if it wasn’t for Stepchange helping to May me believe there is light at the end of the tunnel Reviewed on: 3rd September 2021

Great

Great service,caring understanding people.Have set me onto the way out of my troubles .keep up the good work. Reviewed on: 3rd September 2021

Excellent and effective information

I recommended step change to a friend and up till he is quite happy up till now Reviewed on: 3rd September 2021

Saviours

Got conned by banks into taking bigger loans with massive Interest stepchange is sorting me out excellent service Reviewed on: 3rd September 2021

Lifesaving

Helped me in the darkest of days when I saw no way forward. Reviewed on: 3rd September 2021

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