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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fabulous service

StepChange changed my life. I could see no way out of my debt situation and had some really dark thoughts. The staff there were so helpful, friendly and non-judgmental and sorted me out a plan to get everything dealt with. I’d recommend them to anyone. Reviewed on: 17th August 2021

amazing! id highly recommend

step change have been amazing at helping me get back on track and sort all of my debts out. every member of the team i have spoken to have been amazing very kind and very patient i would highly recommend, Reviewed on: 17th August 2021

Great service

Fantastic charity offering totally free debt advice and support. Reviewed on: 17th August 2021

Advised me to do an IVA and I ended up in more debt

I was unemployed, 3 children and renting. I now know I qualified for a Dro. My Iva failed and I am now doing a Dro but this should have been the advice in the first place. They didn’t want to know when I asked for help Reviewed on: 17th August 2021

Helped me through the pandemic!

More people need to know how brill this company is they helped me through a difficult time when I couldn’t see any light Reviewed on: 17th August 2021

Very understanding and kind staff

They helped me after I lost my house and was made homeless with 4 kids Reviewed on: 17th August 2021

Stress free

After speaking to Stepchange and starting my debt management plan it has taken all the stress away, 1 simple payment that you can afford each month, they are great to talk to and offer every solution to help you through a bad time Reviewed on: 16th August 2021

Very helpful staff

Easy to talk to and very understanding Reviewed on: 16th August 2021

Wonderful charity

Fantastic help and advice. Excellent customre service. Reviewed on: 16th August 2021

Life saver

So glad I found out about step change . I only have another 12 months left to pay my debts off and I will be debt free. They are always on hand to help with any problems you may have. Couldn't have done without their help . Than you Step Change . Reviewed on: 16th August 2021

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