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StepChange: Debt advice reviews

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4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14717)

Changed my life

5
I was drowning in debt and a friend recommended step change. They are friendly none judgemental helpful and if it wasn’t for them I’d still be struggling Reviewed on: 11th July 2020
Kasha Ley's avatar
Kasha Ley

Top review

5
Easy to talk to, always helpful, understanding without being judgemental. Reviewed on: 11th July 2020
Matthew Goldman 's avatar
Matthew Goldman

Saved my life

5
I was in a really dark place just getting credit for everything like an idiot then realized I couldn't possibly afford the monthly payments then step change stepped in and took all my worrying away they are a firm sent from god himself Reviewed on: 11th July 2020
Steve's avatar
Steve

Taking stress away

5
After getting into uncontrollable debt. Step change we’re super helpful in helping me organise my finances. Taking a huge amount of stress away. Thank you so much. Allan Reviewed on: 11th July 2020
Allan's avatar
Allan

Awesome support

5
There is always someone there when you need help and advice. We have been working with them fo six years and each person we have spoken to has been friendly, helpful, A super organisation! Reviewed on: 11th July 2020
Peter Jackson's avatar
Peter Jackson

Excellent service

5
Wonderful charity! Only wish I’d known about it years before instead of struggling for so long! I’m now scheduled to be debt free by May 2022 then I can start to live my life again fully :) Reviewed on: 11th July 2020
Kay's avatar
Kay

Thanks you your support

5
It brilliant to shared and working with them it helps me to sorting my debts out stop all the charges and keep up payments and when debts gone I feel brilliant and feel happiness no more stressed out no more thanks for changing my life around again also move on this time thanks for stepchange to support my debts Reviewed on: 11th July 2020
David Mott's avatar
David Mott

Life saver

5
I was at the end of my tether and they calmed me down and sorted everything Reviewed on: 11th July 2020
Zoe W.'s avatar
Zoe W.

Great Company

5
Easy to set up and very helpful staff. Reviewed on: 11th July 2020
Nick's avatar
Nick

Excellent, empathic and straighforward advice.

5
So impressed with the advice Stepchange - fornerly CCCS - have provided me over the last 10 years; I have reduced my debt with my creditors by more than 50%. Reviewed on: 11th July 2020
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John Callaghan

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