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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Stepchange have taken a big weight off my shoulders,...

Stepchange have taken a big weight off my shoulders, I have got my debts back in my control I am chipping away at them and looking forward to being debt free Reviewed on: 27th May 2026

All good

All good no problems very hdlpful Reviewed on: 27th May 2026

Very good communication and great service

Very good communication and great service Reviewed on: 27th May 2026

They put my mind at ease I could not sleep at night...

They put my mind at ease I could not sleep at night worrying about my debt once I had spoken to the adviser who explained it could be sorted out Reviewed on: 27th May 2026

Don’t know what I would have done if it wasn’t for s...

Don’t know what I would have done if it wasn’t for stepchange helping me sort out my debts ! What a relief Reviewed on: 27th May 2026

Very professional, easily explained and understandab...

Very professional, easily explained and understandable, friendly to deal with Reviewed on: 27th May 2026

Very good service takes some time to get to talk to...

Very good service takes some time to get to talk to someone though Reviewed on: 27th May 2026

It has been a good experience apart from communicati...

It has been a good experience apart from communication when you entered a dmp Reviewed on: 27th May 2026

Great advice and it really help me

Great advice and it really help me Reviewed on: 27th May 2026

I have had help over some time and step change have...

I have had help over some time and step change have always been excellent with their help and understanding. Nothing is too much trouble and the advisors give you plenty of assurance that things will work out, I will always recommend them to friends and family. Reviewed on: 27th May 2026

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