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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18618 reviews)

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4.92

Based on 18,618 reviews, last reviewed 12th Jun 2026

187250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18618)

Lost in a nightmare!

80k in debt hiding from collectors didn't know where to turn, my husband saw CCCS as it was back then after a few phone calls I was advised the best affordable plan for our debts . The support when the creditors start to harass you for money is phenomenal been able to live our lives again! Thank you stepchange you are the real solution to debt, we are nearly debt free now . Reviewed on: 6th August 2021

Life savers

Absolutely fantastic company. Always there if you need them for anything. Super friendly helpful staff. Easy to understand online layout. I genuinely don't know what we would have done wit5h them over the years. Thanks Reviewed on: 6th August 2021

Friendly, reassuring service

Gave me reassurance at my lowest ebb, were clear and precise, helped me manage my debts to an affordable amount. Reviewed on: 6th August 2021

Life Changing

Every interaction with an advisor is extremely helpful and reassuring. It really helps to stay on track. Thank you very much Step Change !! Reviewed on: 6th August 2021

So Helpful Saved my Life

I was not well mentally due to debts issues and they helped me so much . Reviewed on: 6th August 2021

excellent

they have made my debt journey so much easier and i am now feeling better about everything Reviewed on: 6th August 2021

Professional yet understanding none kudgemental

I have never been in debt before and had kept this massive secret from family and friends that I was sinking in debt, Step Change where defintly the lifeboat that saved me, they were none judgemental (this was my biggest fear) they took me through the stages of what would happen with kindness and understanding. Reviewed on: 6th August 2021

They helped turn my life around

I was plagued with debt. I repeated a pattern of taking out credit to pay off other credit. Step change helped me get my finances in order. With their help and my own determination, I am working through my debt. I am in the best position I have ever been and have taken control of my finances. Thank you step change Reviewed on: 6th August 2021

Truly Wonderful

A friendly voice & a ray of sunshine when things got so terrible. We’ll be forever grateful of their help. Reviewed on: 6th August 2021

They are amazing

Step change actually changed my life!!i was in debts and stressed until when i got introduced to them,my case got handled well and I’ve been the happiest person ever since!!they’ve always been there,so helpful and caring!thank yop step change for taking me out of depression I appreciate you Reviewed on: 6th August 2021

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