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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Excellent

Couldnt ask for more friendly help Reviewed on: 11th July 2020

Excellent support and service

Step Change have given men excellent support and service. Reviewed on: 11th July 2020

Helpful / understanding /professional

At a time when we were worried sick they helped to lift some of the anxiety from our shoulders Reviewed on: 11th July 2020

Excellent company

Have already recommended them to many friends and relatives all of whom have contacted them and been very pleased with the service. A great service for those in need. Reviewed on: 11th July 2020

simply the BEST

since the loss of my wife,Anne, in January 5th 2009 Steppchange has kept me going, without their help I would be with Anne, they have kept me from leaving my Son,Daughter and 4 special Granddaughters so they are wonderful team from the Top to the best workers. Reviewed on: 11th July 2020

Easiest way to get help.

I’d heard about StepChange when I was in a considerable amount of debt. The help was great, completely non judgmental, the process was easy. Best of all I’m nearly debt free with their help. Reviewed on: 11th July 2020

Amazing

Stepchange have been amazing with helping me with my money problems! They are always on hand to answer any questions, help if my situation changes! Wouldn’t be in the position I am without them!! Reviewed on: 11th July 2020

Professional and reliable

I get the help I needed, To get on track mi life Reviewed on: 11th July 2020

Amazing charity that has saved me in so many ways

I had mounting debt due to uninformed, naive decisions to get credit cards at the age of 18 and get lured into getting more and more cards with bigger limits. I had, mounting debt and I was getting very stressed out and having incredibly dark thoughts and sleepless nights over my debt from these irresponsible lenders. A colleague, recommended stepchange and they’ve changed my life. I’m on a debt management plan for all my debts which was so easy to set up and I really am grAteful for stepchange. Without them I may not be here still. Reviewed on: 11th July 2020

Mark P

I’ve been with stepchange for several years and must say they have dealt with me fair and they are very understanding I would recommend them to anyone who are in debt to call them as they do not judge You to . Reviewed on: 11th July 2020

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