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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Amazing help

Stepchange really helped me out when i didnt know what else to do. They managed to deal with all my debts and sorted out payment plans for me. The staff are very helpful and friendly Reviewed on: 11th July 2020

Finally a full nights sleep!

Since using stepchange I can stop worrying about my debts being paid. They handle everything. Before I couldn’t see a light at the end of the tunnel and stepchange put me on the right road to find that light. I feel less worried and stressed. Reviewed on: 11th July 2020

Helped me in my darkest time

Took control when I had lost it, supported me the whole way without any judgement. Congraluated me when I had debt no more! Reviewed on: 11th July 2020

you deserve to win this award

you helped me when times were at their worst, could have got through it without your help. since then i have remained debt free Reviewed on: 11th July 2020

Thank you Step Change!

Thank you Step Change for your excellent service, we could not have turned to a better place when we needed help. Reviewed on: 11th July 2020

lifesaving asssistance

My wife suddenly died of a massive hea Step to Change, recommended by a fully reliable counsellor. They made it so easy to complete their qualification papersrt attack reducing our joint income by over £1500 per month, leaving me with about net 1400 per month but with funeral bills £4000 and same outgoings except for food totalling about £2700. There was no option to contact Step to Change who helped immediately and efficiently. Based upon my experience with them up to this date I would recommend them. Reviewed on: 11th July 2020

Life saver

I was stressed and depressed thinking how I was going to pay back my loans and credit card after I lost my job and became a single mum . So glad I called step change they were friendly and understanding and helped me set up a payment plan I can afford . They saved my life Reviewed on: 11th July 2020

Great people great advice

I was suddenly bereaved and just as suddenly found to be hopelessly in debt. I had no idea, I didn’t know what to do. I was told about Stepchange. They were so kind but also very professional. Nothing seemed to be insolvable. I’m not yet out of debt but can sleep at night now and have been able to grieve. Reviewed on: 11th July 2020

Fantastic Support

The team at StepChange have provided an extremely professional, knowledgeable and compasionate service from the very first point of contact. For me they have provided the comfort that a well run organisation is on your side and ready to provide the education, understanding and support in what can be truly distressing times. I wish all of the team all the very best. Reviewed on: 11th July 2020

Peace of mind

I was juggling my finances taking from one creditor to pay another and getting to the end of my tether then Step Change was recomended to me oh the relief someone was there to listen and help without judging ! Iam now on an affordable payment plan and get updates every month and if anything is trobling me I can contact Step Change for advice all I can say is a huge Thank you Reviewed on: 11th July 2020

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