Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Really helpful & supportive

Every time that I have had a query the staff have been very good at listening to my worries and concerns and have always been supportive and reassuring and have been able to respond with the solution required. Obviously the team have lots of experience. Thank you Reviewed on: 9th August 2021

Stepchange did a great job

Stepchange helped me through the whole thing, explained it all and managed the DMP process and made sure I was keeping up with changes. Reviewed on: 9th August 2021

Lifesavers

StepChange helped me negotiate the financial pitfalls past separation from my husband of 20+ years. I went from a nervous wreck with no hope for the future to the point where I can see I can have a life. Thank you, guys. Reviewed on: 9th August 2021

A light in the dark

When you feel so overwhelmed by your circumstances please do get in touch with step change, they help you budget and fight your corner taking away so much worry and giving you the chance to concentrate on living not worrying, highly recommend. Reviewed on: 9th August 2021

Empathetic, expert and independent advice

Two friends got themselves into serious debt and after a head in the sand period they looked for help. After a few fruitless searches they found Stepchange. They were treated respectfully, they were not judged and were led though the options. They made their choices and they speak eloquently about how the pressure has been lifted from them. Reviewed on: 8th August 2021

Excellent help

Step Change helped me get my finances in order and my life back on track , expert advice and an ear to listen to my concerns when I needed it . Reviewed on: 8th August 2021

Stopped me falling apart.

When I got into debt from a failing business, Step Change helped me get a handle on the situation, help me deal with debtors, and got me to a much better position. Now clear of debt, I owe them my sanity and my financial health. Reviewed on: 8th August 2021

Discreet, patient and helpful.

I was lost in a Web of debt. Charges upon charges and no end in sight. Step-Change calmed me and found a path back to clear thinking and a good-nights sleep. Reviewed on: 8th August 2021

Life saving

After years of floundering in a large amount of debt I phoned step change. That was 4 years ago, I’m still with them & every year I go through my debt management plan. The service is beyond words. They are kind, understanding, professional & knowledgeable. We are still in debt but life is less stressful thanks to stepchange Reviewed on: 8th August 2021

Very reliable and helpful

Helped me to pay my on going debt to catalogue s on time every month don't know wot I would of done without stepchange Reviewed on: 8th August 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub