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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Saviours

Excellent support excellent customer service and patient people on hand all the time helping us to maintain our DMP Reviewed on: 5th August 2021

Peace of mind

Very friendly people, non judgemental. Reviewed on: 5th August 2021

Amazing

What they do is amazing and free of charge, they are professional, fair and non judgemental, where would we be without them, truly an amazing Chairty Reviewed on: 5th August 2021

So reassuring, non judgemental

Step change have changed my life, so helpful , when i thought I had no other options Reviewed on: 5th August 2021

perfect

Vere ese to get out of shi oops debt and sit without stress Reviewed on: 5th August 2021

A GREAT HELP

I turned to Step Change following a marriage breakdown that resulted in myself being left with a large amount of debt. Step Change set up an affordable payment plan which I honor each month, and thanks to this stability, the Manic depression that I once suffered is now much better. I look forward to being debt free one day, and this is due to the well organised, quality service that Step Change provide. Thanks you Step Change. Reviewed on: 5th August 2021

Friendly staff

Excellent team and always available to help. Would recommend them anytime Reviewed on: 5th August 2021

Always friendly and helpful

StepChange has been a real lifeline over the last few years. The staff are always supportive, helpful, and well informed, and are happy to step in to talk to creditors when something comes up Reviewed on: 5th August 2021

Very helpful

Very helpful company. Always good experience. Solved my financial problems Reviewed on: 5th August 2021

Very helpful.

Always there if you need help and advice. Easy to contact and always helpful and understanding towards you. Reviewed on: 5th August 2021

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