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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic service

Great service over a long period of time Reviewed on: 5th August 2021

Helpful and reassuring

When in financial difficulties, Step Change were so helpful and reassuring. They have continued to support me through out. Would recommend to friends and family. Reviewed on: 5th August 2021

My Stepchange Experience

This charity has surely helped and is still assisting me in taking charge of my finances by their comfortable conversations; budgeting tips and useful suggestions in prioritizing my financial commitments. I'll be ever grateful to this supportive team for all the benefits I've reaped and will continue to reap. Thank you so very much Stepchange. Reviewed on: 5th August 2021

So helpful and understanding

Step change have really helped us with our finances. After losing my job due to illness we did have a few debts that started to accumulate. Step change put my mind at ease and helped get a plan in to motion. Their customer service is 5* and they are always so helpful and understanding. I would recommend them to everyone Reviewed on: 5th August 2021

Takes the worries away

I’ve been with StepChange for a few years now. When I first went into debt I was really anxious about the mess I’d gotten into, but stepchange too the worries away in a way where I could still have a life. Reviewed on: 5th August 2021

Great support and peace of mind

I have used step change for a number of years and have always found them supportive and provide me with peace of mind that I am in safe hands Reviewed on: 5th August 2021

Changed my life

From having an accident at work and only receiving ssp for 6 months my world was turned upside down.£95 a week wasnt going to pay my houshold bills and feed me! I soon got in arrears with almost everyone and the stress it put on me as well as my broken ankle wasnt good. I contacted Stepchange and overnight i was a different person. Im still getting there slowly but without the hassle and stress. And my stepshave definately change for the better. Thankyou Stepchange :) Reviewed on: 5th August 2021

Always happy to help

Cannot fault stepchange with the impartial advice and helping me get started with a dmp. When I've struggled due to covid etc they have been more than understanding and made ammendments for me. Definitely improved my quality of life - no more stressing over 10+ different direct debits going out and constantly spending on credit cards Reviewed on: 5th August 2021

Peace of mind.

I was heavily in debt and could see no way out. Step Change contacted my debtors and got my interest stopped and gave me a managable monthly payment. The stress was gone. Reviewed on: 5th August 2021

5* service

Step change has helped me a great deal, they were friendly and very helpful to me and sorted things out straight away .. 1st class customer service, well done Reviewed on: 5th August 2021

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