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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very good customer service

I always had a good customer service and the team is very professional Reviewed on: 5th August 2021

Great people

Saved my life, thank you Stepchange. Reviewed on: 5th August 2021

Genuinely life changing

Helped me when I had no idea where to turn. Non judgmental advice and a reassuring voice on the phone assisted me out of the debt i was in. I’ve recommended them to so many people I know and I can’t speak highly enough of them Reviewed on: 5th August 2021

Stepchange took the pressure of me immensely

I was so overwhelmed by my debts robbing Peter to pay Paul. I just couldn’t carry on. I cried phoning stepchange but straight away I was listened too, understood and not judged. I am paying off my debts now slowly but without the added pressure I felt before. It’s manageable now. Reviewed on: 5th August 2021

Stepchange changed my life.

I have been with Stepchange for several years and without them, I would have drowned in debt and become increasingly depressed with my out of control situation. Reviewed on: 5th August 2021

Amazing staff

Step change has the most wonderful patient people working for them with fab advice Reviewed on: 5th August 2021

Great experience

Step Change have made a real difference to our life. Since going on a debt management plan, we’ve really seen an improvement in our financial situation. They’re great with advice and help when you need it Reviewed on: 5th August 2021

Really helpful

Good experience . Excellent communication Reviewed on: 5th August 2021

Excellent People

Thanks so much for all of your help through my difficulties. You have taken such a big weight off my mind & I will be eternally grateful to you for your help & advice Reviewed on: 5th August 2021

Angels!

Stepchange took so much pressure off me. I don’t know where I’d be without them! Reviewed on: 5th August 2021

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