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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I was going through a really bad relationship break...

I was going through a really bad relationship break up for which I was left in a financial situation I just couldn't afford to pay on my income step change couldn't not have been more helpful and I'll be forever grateful they explained everything I needed to do to deal with the creditors and set up a repayment plan which I could manage on my income Reviewed on: 27th May 2026

So helpful and knowledgeable .

So helpful and knowledgeable . Very understanding and helpful as I was in a very bad financial place Reviewed on: 27th May 2026

Life savers

They have given myself and my family breathing space which has helped us soo much Reviewed on: 27th May 2026

Peace of mind, they help any problems, whatever how...

Peace of mind, they help any problems, whatever how situation, financial support and many more Reviewed on: 27th May 2026

They have helped me so much with my finances and put...

They have helped me so much with my finances and put me on a plan to pay a little every month Reviewed on: 27th May 2026

Personable, very knowledgeable and caring

Personable, very knowledgeable and caring Reviewed on: 27th May 2026

Fantastic service would highly recommend

Fantastic service would highly recommend Reviewed on: 27th May 2026

Straight forward and easy to use service

Straight forward and easy to use service Reviewed on: 27th May 2026

Brilliant help and peace of mind

I got in touch with StepChange as my debt was getting out of control, they quickly had a plan in place and agreements with all my creditors for payments I can reliably make. Took a huge weight off my mind! Reviewed on: 27th May 2026

Extremely helpful and knowledgeable people.

Extremely helpful and knowledgeable people. Sorted my situation with ease. Reviewed on: 27th May 2026

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