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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Brilliant, helped me through such a rough time

Couldn’t rate step change highly enough, really helped me through a really difficult few years and continue to be there for me and my family Reviewed on: 5th August 2021

My saviour's

Very helpful only wish I'd approached them sooner Reviewed on: 5th August 2021

Almost there

I have been repaying debt since my divorce in 2004. I am a few months away from repaying everything I owed. Stepchange enabled me to live a better life. And I am almost there. Reviewed on: 5th August 2021

Very understanding

Very concerned and gracious staff Full of support and advice 100% committed to supporting and help people in desperate need Reviewed on: 5th August 2021

Life saver

Stephanie has been amazing in allowing us to regain our lives back by helping sort our financial struggles which was a massive wrench round our necks. Would definitely recommend them Reviewed on: 5th August 2021

Very helpful

I lost my job during the pandemic and my debt was becoming unmanageable,Step Change helped me out immensely, the staff are very down to earth ,dont judge you and polite..Thank you Step Change. Reviewed on: 5th August 2021

Excellent service

Always there to help , I sleep so much better at night now , I’m not constantly waking up worried sick how am I going to pay my bills , thank you so much for saving me.? Reviewed on: 5th August 2021

Brilliant

Helped me out with my debts, thank you stepchange, if it wasnt for you, i dont know where i would be now Reviewed on: 5th August 2021

Help when we needed it

Thank you for all the help. Each process was explained and Stepchange help us through. Reviewed on: 5th August 2021

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