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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Load off my shoulders

Step Change took all my worries away and planned everything for me. They are so easy to deal with and handled all my debt problems in a friendly and totally professional and non-judgemental way. Reviewed on: 27th July 2021

Excellent service

I can now sleep and not worry it has given me control of my finances Reviewed on: 27th July 2021

Step Change Changes Lives

One call to Step Change makes the difference to change lives. Reviewed on: 27th July 2021

Changed my life

After being left with huge debts after the break up of a relationship, and struggling to make ends meet after paying the monthly payments on my debts, I was advised to speak to Change. They were so understanding and really helpful, with an outstanding customer service. I finally felt like I could breath again. I really can’t recommend Step Change enough, they totally changed my life. Reviewed on: 27th July 2021

Very polite and helpful

As I was concerned about my debt getting out of control they were able to negotiate with my creditors and put me on an affordable payment plan. That's was truly a relief. Thank you stepchage. Reviewed on: 27th July 2021

Step change

Step change is an amazing firm they help you out especially if you're at rock bottom they helped me before my mental health issues got any worse I would definitely recommend them to anyone Reviewed on: 27th July 2021

Brilliant

Very helpfull and has help me get on the right track Reviewed on: 27th July 2021

Fantastic Service

I have been using the service since 2017, and I always appreciate the fact that when I do call the staff are not only friendly but absolutely understand and can sympathise with my situation and advise me accordingly. It really helps as we are go through challenging times so its great to know that this service is available . Reviewed on: 27th July 2021

So easy ..

So easy to talk to, set up and take the strain. Reviewed on: 27th July 2021

Turned my life around

From the moment I contacted Stepchange, I have felt like my future could be positive and didn't see just endless years pf debt ahead of me. I feel there's real hope that me and my young family will one day be able to live debt free. Reviewed on: 27th July 2021

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