Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,598 reviews, last reviewed 10th Jun 2026
186300% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026
Dawn o's avatar
Dawn o

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (18598)

STEP CHANGE SAVED OUR FINANCIAL PROBLEMS

5
As soon as we contacted Step Change we felt like a weight had been taken from us. Their attitude towards our situation was kind & understanding. They were there throughout for all of our queries, especially during the early days & getting us set up. Reviewed on: 25th July 2021
JOHN FIDDLER's avatar
JOHN FIDDLER

Fantastic

5
Very professional and supportive staff. They show compassion and sensitivity throughout the starting process and duration of your plan. They have helped in dealing with creditors taking that pressure away and always respond to any query or worry you have. I can’t say enough how much of a difference their support and plan has made to my life. A well deserved award to win!!! Reviewed on: 25th July 2021
JA K's avatar
JA K

Step Change changed my life.

5
Gave me purpose and reason to believe in life again Reviewed on: 25th July 2021
Odeng Namurach's avatar
Odeng Namurach

Excellent Service

5
Stepchange have helped me greatly over the past 4 years, have given me piece of mind and supported me totally. Reviewed on: 25th July 2021
Paul Hibbert's avatar
Paul Hibbert

Always there to help and advise!

5
Since contacting StepChange, which wasn't an easy decision as I felt embarrassed and as if I had failed. On the very first contact I was treated with care and respect and offered sound help and advise which has continued throughout my time with them. I HIGHLY recommend them for their care, compassion, knowledge, support and advice: OUTSTANDING!!!! Reviewed on: 25th July 2021
Sherard Ozouf's avatar
Sherard Ozouf

100% Recommended

5
No Hassle,No Fuss and No Embarrassment . Reviewed on: 25th July 2021
Carbon's avatar
Carbon

Fantastic support

5
Informative, caring and very knowledgeable I know I would not be successful in facing my debt without there support. Would highly recommend Reviewed on: 25th July 2021
Debbie Evans's avatar
Debbie Evans

Support when you need it

5
After having issues with my finances I contacted step change to get myself sorted because I was drowning in debt and the support I have received has been second to none. Reviewed on: 25th July 2021
Andrew James 's avatar
Andrew James

Step Change has been amazing and helpful

5
When my circumstances changed due to health problems for my husband I did nit know how I would cope they were so helpful and I have 4 more pavements to pay and I am done Reviewed on: 25th July 2021
Georgina Ioannou 's avatar
Georgina Ioannou

Excellent service.

5
All members of staff are very respectful & understanding. Reviewed on: 25th July 2021
Paula Davies 's avatar
Paula Davies

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill