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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Great organisation

Helped me out in times of trouble and stress. I would recommend to anyone. Reviewed on: 9th July 2020

Excellent customer services

Amazing customer advisers on ground. Thank you for being there. Reviewed on: 9th July 2020

Excellent and professional service in times of need!

All staff are attentive to your situation and help in all ways they can. Give you feee advice on the way to work forward with your situation Reviewed on: 9th July 2020

Very helpful

Easy to contact easy to talk very helpful and I always recommend. Reviewed on: 9th July 2020

clear and concise advice

over the past few years have found step change to be very helpful and knowledgeable in helping to control our finances. Reviewed on: 9th July 2020

Non-judgmental, kind and skilled

Hi, I've been with Stepchange for over five years now and have always had a positive and uplifting experience. My anxieties and fear from the start were allayed by the staff and I felt like a huge burden had been lifted from my shoulders. There WAS a way out of debt. I could barely believe it. Although I have quite a long way to go, and I have had to take a holiday due to Coronavirus, I still feel I am on track. I will always be so grateful to Stepchange for how they have helped me to get myself into a better place. I have recommended them to lots of people, including nationwide on the You and Yours programme on Radio 4 where I was interviewed about debt. Couldn't be happier with my experience. Thank you. Reviewed on: 9th July 2020

Life savers

Really positive experience with Step Change who have looked after my DMP for around 3 years. I have recently recommended them to a colleague. Great advice and communications and I never felt judged. Reviewed on: 9th July 2020

Peace of mind

Step Change helped manage my monies and took away the worries, enabling me to move on knowing I was in good hands. Reviewed on: 9th July 2020

highly delighted

a good company to deal with they make thing s easy to understand and have made my life a lot better if I have any problems just ring them and it is solved in a easy and understanding way I would definitely recommend them to anyone. Reviewed on: 9th July 2020

Does What It Says On

After an overwhelming - and frustrating - contact with different agencies, when I found Step Change, it was like I could breathe again. I wanted to take the steps to getting in control of my debt and they offered clear, no nonsense, advice, guidance and support. Reviewed on: 9th July 2020

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