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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Ms

They don't judge you. they listen, and help you to liaise with your creditors to get an agreement for repayments. Reviewed on: 9th July 2020

Removed a weight of my shoulders

Took a weight off my shoulders, they didn’t judge and only wanted to help, set up a plan and took care of everything. StepChange has truly changed our lives and made my sleep at night again. Reviewed on: 9th July 2020

Very good service and support

We contacted Step Change to see if they could help us. They were very helpful indeed. Their staff were courteous and knowledgeable. They put us at ease and helped us manage our debt. Reviewed on: 9th July 2020

Best companion

Well general is very good . Sometimes slow to answer but most of the time is super ok Reviewed on: 9th July 2020

Very Helpful

I’ve been with StepChange for 3 years on a debt management plan. They’ve changed my life for the better and have been with me every step of the way. Very easy and can’t stop recommending enough to people who have fell into debt and need help. These guys are brilliant and I’m forever greatfull for everything. Reviewed on: 9th July 2020

Thank you

I finally found peace of mind, thanks to you helping me Reviewed on: 9th July 2020

Saved my life

Honestly if it had not been for the support of Stepchange I honestly dont know where i would be today, saved my life sounds dramatic but they have supported me, taken away much of my anxiety and stress with regards to my debts, I cant thank them enough as words really cannot express, they really have saved my job, my family, Thankyou Stepchange and all your wonderful staff :) Reviewed on: 9th July 2020

help

step change helped us get our finances back on track, and reduced our sleepless nights. we recommended step change to our son who was in financial difficulties after a separation Reviewed on: 9th July 2020

Looking after my finances

Step change has changed my life after contacting them to deal with my finances .All advisors very helpful and nothing was too much trouble thankyou Reviewed on: 9th July 2020

Best customer service and advice

I was so down trying to sort out my dept,they were so helpful and now I can sleep at night Reviewed on: 9th July 2020

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