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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Panic over

Was worried about going on maternity leave and my income reducing so much, was worrying about being able to keep up with my debts and also be able to pay for normal everyday essentials whilst welcoming a new baby, had alot of worry when I should have been excited!! Did a session online, quick and easy and within weeks I had my debt management plan set up at an amount I could afford and felt comfortable with, they helped me to see that living is important. When I went back to work and my income increased but was lower than before due to going back part time I did a new budget based on my new wage and a new affordable amount, I did this over the phone and the people I spoke to where so helpful, didn't judge me at all amd again made me see living is important, helped me to enjoy becoming a new Mum knowing my debts were being dealt with and are still being dealt with. Reviewed on: 25th July 2021

Brillant - help for everyone

Just to Say Thank you for The Service and help to make the BIG STEP CHANGE BIG BIG THANK YOU Reviewed on: 25th July 2021

Took the stress away

Its helpful to know all your bills are looked after in one monthly payment Reviewed on: 25th July 2021

Took my stress away!

Step Change helped me to manage my debts, by doing a budget, I could see clearly what I owed and what I could reasonably afford to pay back. If at any time there was anything that worried me, again, I just called them and they always put me at ease and advised me through it. I could not have managed without them. Reviewed on: 25th July 2021

Years of help and support

Iv been receiving help and support for over 20 years thank you so much Reviewed on: 25th July 2021

Help when I needed it

Step Change helped me when I was really struggling and it was affecting my whole life, seriously affecting my mental health. Thank you for rescuing me Step Change. Reviewed on: 25th July 2021

Great Service

Great Service, over the phone. Explained thoroughly my options. Reviewed on: 25th July 2021

Life saver

If I hadn't had Step Change recommended to me by The CAB. I doubt very much whether I would be alive today. They were so easy to talk to and have been perfect ever since they came up with my life saving debt package. Thanks Step Change are my saviours Reviewed on: 25th July 2021

Do not judge.

Step change for us has been a life saver, they are helpful, understanding, always polite and don't judge you. I cannot thank them enough for the help they have given us. Reviewed on: 25th July 2021

Wish I had heard of them earlier

Fantastic service. I was struggling with debts and this charity helped me so much. I can't thank them enough. They really are the best Reviewed on: 25th July 2021

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